Hydro One

Interesting company. Long time to get through on the phone to report a move. Was transferred without actually getting to ask a question but was not told this was happening. After explaining my situation and wanting to set up an account I was informed that there would be a $38 charge if I did this on the phone. Interesting as I had just spent a good 15 mins in the phone already. Strikes me asOdd. Wish we had a choice and competition for companies like this. Would be able to go elsewhere.

No power for 26 hours ,check the map and it keeps changing locations ,terrible website ,I miss brant hydro ,I knew we were doomed when we switched to hydro one

We have had the worst service ever since Hydro One took over from Woodstock PUC.Many power outages in the winter for up to 8 to 9 hours on the coldest nightsNow our power is out againGrrrrr!!!!

Loose power once a week, yet property tax goes up for an updated grid. Absolute joke. There was no option for 0 stars.

so glad they are double the cost after Woodstock Hydro sold out to them. Half my bill is delivery charges.

I consider the electrical system of Hydro One reliable and response times for power outages fast.The price of electricity has gone up and I expect it to more, power should not be so expensive. I would like to see a 5 year price chart guarantee instead of the yearly surprise increase amounts that happen yearly (Ontario Energy Board). Hydro One in Woodstock could work to improve their community stewardship.Hydro One's website could be better, I should be able to see my meter real-time usage. The power conservation suggestions are not very good considering what else you can do.I think Hydro One should donate power meters to Woodstock library for them to rent to residents who want to measure power usage on appliances.

I have never seen a place where hydro goes out so much. Call in always same story, Oh I see in the log last month they did a temporary fix but they still need to do a permanent one. Heard this so many times. Permanent appears not be an option. Power in this area goes out at least 10 times a year. Times goes off an on constant for hours. No wonder our bills are high. We are having to pay overtime for staff to go and rectify the problem which isn't a consumers problem, it is Hydros incompetence... where is 5th estate...look into this ...someone needs to.

The crews that repair power outages in our area are second to none! I’m surprised over and over again how quickly they get our power back on regardless of the weather or time of night. Thank you guys!

Why all of these daily power outages? There were 2 in a span of an hour and a half. It is akin to a 3rd world country. Brutal. You shouldn't even get 1 star.

They have raised costs over the past year and they refuse to send anyone out to check what is going on at our house even though they have done it before . We called to ask why they took away our paper billing but the girl on the phone was so rude she actually hung the phone up. Not happy with this place at all !!