RBC Royal Bank

Very poor customer service, the staff are extremely unhelpful and are very rude to customers. I left this branch and went to another branch after speaking to several tellers who told me there is nothing they can do about my wanting to withdraw more money- the other branch was so much more helpful, they booked me an appointment right away to increase my withdraw limits and were so much more polite. Avoid this branch if you don’t want your day ruined by very rude customer service including an even ruder “acting manager”. They act like trying to access your own money is coming out of their pockets. I was ready to close down my RBC account after this encounter.

This one star is to the person who noted something very important on my bank account that I have not noticed! Unfortunately the rest of the star were lost because of the unbelievable service I recieved when I ordered a decent amount of Japanese yen and recieved 10 dollars in yen instead. No communication, no teamwork, not a care in the world for their customers

I hate Rbc with a burning passion. I’ve been waiting for someone to help me with my problem. When I tell you I’ve been waiting 4 hours of my life just to dispute my charge I’m not kidding. God I hate rbc because of their customer service.

Poor customer services, I had informed them that I am on my way and will reach by 5pm, they did not let me in one minute past 5pm, their branch manager wasted time arguing with me about time when he could have helped me verify new business account documents, but he chose to deny me entry. It's a shame that existing customers are treated that way in this branch.

I had the worst experience yesterday.I was at a cash counter where this lady behind the counter was serving a customer.I stood on the carpet leading to that counter and I am sure she would have seen me standing.In the meantime 2 other clients entered n stood on the carpet leading to the other counter where a representative wasnt too concerned to serve either of us.When this lady was done serving the customer she called out next to which I approached her.She cut me outright by saying I wasnt in line and gave me a feeling that I was cutting the.line.I argued my case by saying there isnt any sign that indicates where the line was.Bottomline is that she should have served me, but she kept insisiting i wasnt in line.Your CCTV camera will indicate that I was the first one amongst the 3 customers that were present to be served.First of all she is paid because of customers like us and her rude n adamant beheaviour was unacceptable.I suggest if u cant educate your staff who do conduct themselves then educate us by putting up proper signages or barricades.Infact I would suggest you to visit the TD Branch in the same mall and pick their best practices.I left unsatisfied and totally not visiting this branch though I am close to the branch, I Would mind doing business with the one on Derry.I know it wont make a difference to you as employeess anyways.Conrad.

I found this place pretty slow during my couple of visits lately. I had to wait for almost half an hr just to get some change for my son’s bake sale during my recent visit. There were four people and two were busy chatting for a good half an hr and the two attending the people were super slow.

Horrible customer service.Can't get $4000 of my own money out.They have ill trained and completely incompetent people working at this branch.Considering moving to TD.

Branch phone doesn't work, it just forwards to the Canadian call center. People there refuse to answer their phones when called directly and do not reply to voicemail. Nor do they respond to emails. Not sure how someone is supposed bank with RBC when everyone seems to sit around not working....

I wish there was a zero star option. I tried for 4 days to reach this branch by phone to see if a new card had arrived, they didn't answer even once. I decided to go onto the branch and ask, and while there confirm their phone number. I dialed it while at the counter. No ringing sound? So I asked them if I had it right (yes) and why their phone wasn't ringing. They proceeded to push the volume up button until finally you could hear my call coming in. Turns out they had deliberately set the branch phone volume to mute so they wouldn't hear calls. When I complained, they signaled for their security guard to stand menacingly behind the counter while wearing his sunglasses inside. Wow, what a tough guy. Great service RBC!For anyone considering a branch in the Bronte plaza, save yourself the hassle and go to TD across the parking lot instead. At least they have the decency to answer their phone and don't resort to weak attempts to intimidate customers they clearly don't care about.