TD Canada Trust Branch and ATM

So these guys are the biggest scammers known to banks. I I'm shutting down all of my accounts with TD Bank. I have never been so disgusted by how they so easily will keep your money. What a joke. Account closed.. on top of everything I'm handicapped and in a wheelchair. And I'm trying to go back and forth to see which bank will actually do their job. Just awful

Barb is greatest agent I have ever seen , very knowledgeable and helpful and professional . She is always smiling and very nice with customers and making my day when I meet her, thank you ( Zina )

Binjie Song is a really nice guy with professional and patient service. Feels good…

Fantastic experience. I was wary at first to go to the bank for the first time in months because I had to bring my kids with me and I didn't know how long I'd need to wait in line but this TD branch has a very efficient line-up system. They take your info and they will text you when a rep is available, so I walked over to Cobbs and Kins Market. The service received was also very friendly and efficient. My baby cried the moment we walked in but the staff were so nice about it. The branch was super clean as well. I later visited another bank (RBC) and unfortunately the service (at the front desk) was not as pleasant - my baby started to cry again - I got stared and a head shake. Plus, the same front desk staff was quite rude to another elderly asian client and a black client...she was quite direct in that she wanted to ensure the branch closed on time....

Absolutely the best services !!Visited this branch for the first time from Ontario . Palak gave an excellent customer service at the frontline and also help me with lending. Very knowledgeable, professional and friendly service.

Have never be so stressed relived, really want to thank barb for the amazing service, very appreciated.

Too much talking less workingManager just walks by no one caresBack alley style

I wish I can submit my review with 0 star if goggle gives me that option. I have been loyal to TD bank since 2002 and always have a great experience with all of other TD locations. However, the manager of this bank is extremely unhelpful and will ruin your day as much as she can do using her power. I will never step into this branch and never recommend to anyone.Edit: I have already filed this complaint to the customer problem resolution office on Dec, 28th 2022 regarding this but until now, the manager who was assigned to proceed with this complaint, never reached me out even I sent her two emails on Jan, 5th and Jan 6th mentioning the time she can call me but never heard a word from her until today so I will not waste my time and energy on this anymore.

Booked an appointment with Bhoomika to open either cheqing or savings account for and urgent purpose. First of all she disclosed my personal information shortly after I sat down before checking my authenticity, no pin entered and didnt look at my ID(until after). I have worked at TD many years ago and I understand how she has her goals to make, but she is too hungry for units she talked abt pre-approval before we talk about my purpose of being there. Then she didnt browse my portfolio throughly and recommended accounts I obviously wouldn't need. When she finally realize epremium savings is better than my current EDS, I asked if she can change it, she said no, but she can open a new ones and move the funds over?? I knew TD has always been harsh and pushing ridiculous goals on their staffs, but not willing to change an existing account type is just ridiculous, i definitely do not want a whole bunch of closed account on my portfolio. I walked out getting nothing done, waste of my time. Things could’ve turn out the other way if she actually listen and be a true advisor rather than an order taker.. I ended up changing account type on the APP myself and calling telephone banking to get my pre-approval. I hope it’s just this branch thats disappointing me. TD’s training has never improved and that was one of the reason I quit, sad to know it got worse.

I came almost an hour earlier than my appointment with Binjie Song due to some emergency. I didn't expect he will serve me, but he actually helped me right away, even he was still i his lunch break! I really appreciate Mr Binjie Song 's kind and quick and professional service!