RBC Royal Bank - Meeting Place (Cash at ATM only)

I had a very poor experience here. I wanted a simple business chequing account and applied online. I received no confirmation email or phone call so I went into the branch to follow up. They scheduled an appointment for me a week later, which I felt was unreasonably slow given my situation.I met with a rep who was very unprofessional, condescending and rude. In response to my description of what I do, she actually said, And people find that of value?" Still

After waiting in a huge line for 10 minutes, my four year old daughter let me know she had to use the washroom.We were told there was no public washroom at this time, even for my four year old child.Thanks to them, she didn’t make it to another washroom on time.Absolutely disgusting customer service.

Dave Thomas helped me today about my mortgage and I wanna thank you so much for helping me.

I went there attempting to get a simple clerical error corrected. The staff was rude and incompetent.I ask to see the manager, Tim somebody. This guy comes out dressed like a clown complete with Christmas lights around his neck. Would you trust your finances to someone like that?Anyway, seemed baffled on what to do, but promised to call me back in a “reasonable” length of time. This was 3 weeks ago, still waiting for call.Unbelievable.

What is the point of this rbc?It should simply be a debit machine and nothing else.This is simply just a waste of space.

This new ‘meeting place’ is useless if you need an actual bank. Not sure who came up with this, but I’m not happy it’s gone. Perhaps it’s time to switch anyways…

Talked with a financial advisor named David who did a great job helping me and my wife invest. Would recommend asking for him if you or your spouse needs a better understanding of financial investment.

Useless waste of space, not actually a bank, save your shareholders some cash, get rid of this place.

This bank is open on days that there’s no cash in the bank so I can’t actually do banking?Also there’s no personal cheques anymore? It’s supposed to be a bank yet they have little to no actual banking capabilities. Highly recommend not wasting $16 a month at a bank that doesn’t do anything.

I do all my banking with RBC and was very disappointed when trying to renew my mortgage this last year. I understand it is covid so things can be delayed and what not, But it took a full 6 months for a renewal to complete. I had to follow up many times and would get emails just before 5pm on Fridays so when I went to reply the specialists email was shut off for the weekend. In addition, I dealt with 4 different mortgage specialists as they kept moving to different positions within RBC before my file was complete. This also resulted in me sending the same documents in multiple times. Title of my property wasn't pulled in the beginning so a previous lender was still on title from five years prior despite being with RBC for my previous term which complicated things immensely . Lastly, I wish my mortgage was explained better - explain the penalties and pros/cons of different length terms, etc.. Although all my banking is with RBC, I wont be using RBC for mortgages in the future.