Olympia Cycle & Ski

Excellent service and amazing products. We bought a bike for my son and couldn’t be happier. Thanks so much to Katherine for helping us find the perfect bike. I will be coming back for sure!

Everytime I leave the store, I feel like there is no point in coming back. Everytime I convince myself to stop in anyway, I remember why it feels like there is no point coming back. The customer service is poor (if anyone even greets you), the selection is poor, generally higher priced than most other LBS. The last time I popped in, I dealt directly with the owner, which further cemented my feelings about the shop. I'm surprised they are still in business when a much better experience is a 5 minute walk up the road.

This was the worst customer service experience I have ever encountered. I should have read the reviews prior and would have saved myself from this experience.I went in looking to purchase a bike and was told by an older gentleman (assuming the owner) from the reviews that I have read that I should take the bike immediately as it will be gone by the time I come back. He did not even take the bike out of the rack for me to sit on even though I asked.I left the store and went down the street to Westcock Cycle Works and the staff was beyond amazing! I purchased my bike and so pleased with my experience!Save your time and go to Woodcock Cycle Works!

TLDR; Good experience buying a bike initially, took off one star for having to come back to get re-tuned and scuffed front fender installation.THE GOOD- Sales associate was very helpful; sized me, offered same brand alternatives as the bike wanted still needed to be built, gave me time to decide on what I wanted (did not have to pay for the bike until built or if I chose an alternative bike)- Free water bottle/holder- 20% discount on accessories for purchasing bike from them (no time limit)- Prioritized re-tuning my bike when I noticed gearing issues the next dayTHE BAD- Having to come back to get gearing issue fixed when it could have been tested and serviced properly the day it was built- Bought bike fenders, installed them some what lazily. Front fender is supposed to be zip tied but instead of using the pass through that holds the shift cable to the frame, they just zip tied it around the frame causing it to constantly shift and scuff the paint on the frame. Fender clearly has indents that make it possible to use two zip ties to hold both shift cable and fender instead of using four. (went ahead and fixed it myself, but could be a hassle for anyone who doesn't keep zip ties at home on hand. Plus scuffing of paint on frame is annoying on a brand new bike)

One of the Best Cycle and Ski Shop in the City.I am extremely frustrated by many of these intentional one star reviews that are just complaining about their bikes/skis arriving (much) later than expected.Have you perhaps, heard of this COVID thing that has been happening in the past 2+ years? And how it impacts the rate of stuff being made and transported?What do you expect small business owners to do when the shipping container that they paid 6x the price for comes in a few weeks later than promised?As a fellow small business owner, I want to vouch for Brian and his crew working there; they are some of the most helpful, honest and sincere people I’ve ever dealt with.Anyone who reads these reviews will find many others who, like me, are loyal customers of the shop for many, many years. And that alone should be a good indication that this is a place worth checking out, rather than being influenced by angry messages written by people who have only been there once.

Recently had my bike serviced. Fantastic job. Two days ago I had left my bike locked outside and someone stole the quick release bolt from my front wheel. They couldn’t steal the wheel because it was locked with the great chain lock I purchased also from Olympia. But my front wheel was loose and I was late for work. Olympia opened the door early just to let me in and replace and install the bolt I needed. I’m so thankful for the kindness and assistance.

I am never disappointed with the service and the care they have for their riders. I ride all year round and they think about my safety first before anything else. I will be forever loyal.

I bought an xc ski package and dealt with Brian and truly couldn't have had a better experience! Extremely knowledgeable and helpful. Answered all my questions. Very friendly. Purchase of skis comes with 2 free lessons if desired at the Windsor Park Nordic ski centre. They were highly recommended and I would recommend them any day.

Offended. The customer service was appalling this morning. Phoned to ask if they had three specific items in stock before driving to the city from west of Stonewall. I was greeted with someone who showed me I was basically annoying them and wasting their time. They said that the person who deals with bmx bikes was in tomorrow and I should come then. I agreed that would be the best if I needed expert advice. However I was just looking for stock of parts for today. After getting no where I said okay I guess I'll come tomorrow, and was told that was only common sense". When I challenged this statement as rude

Brian and his staff took the time to understand the kind of skier I am, and set me up for success with the perfect equipment. A lot more selection than I saw in other ski shops, and the package pricing was great. Very knowledgeable, very helpful people.