BMO Bank of Montreal

Have been holding a business and a personal account. Heartland location is my location and anytime i habe to go to branch for a certain transaction, disappoinyment follows.I wish BMO offered the same level of service at this location as BMO on line banking..Sometimes you have to spend MUCH longer time that you really should.Too many officers, not enough tellers behind counters.

No wonder you guys have such low rating. I wanted to give you 0 star rating as the level of disappointment is so immense.from the end of Feb: i have been in touch with your employee Ana who took my Credit Card application and got it signed in few days timeline. However, from March 1 - after i signed the application - she disappeared. no answers and no email replies.Today i called your Credit Card department and they dont even have my application in - after 2 weeks. What a shame.This is the worst experience.

What is this Indian circus , people are dress like going to Indian party , please someone have to look at this google reviews ,what unprofessional dirty massy bank branch , when 4 times to fix some on our account , every time i get more problems then before , i am Pakistani , but look like i end up of Indian fashions show.

Had an appointment for 3pm with Anna at BMO Heartland branch to discuss opening up a business account. She had apparently already left for the day and another financial advisor appointed to us through the teller. No email or call to let us know that our advisor wouldn't be in. The new advisor Sherry was very rude to us and seemed to not want to help. We had an hour appointment booked and 15 minutes in we had a couple of questions and then she promptly told us we were waisting her time" (after pretty much setting up the account) to which we literally got up and left. The worst experience I've had with a financial advisor at any bank. The tellers were great though very nice people!"

A very Good bank but unfortunately very poor service. I got a pre approval for credit card with mortgage that i got over a month ago but haven't heard back from bank yet. All the time the person is either busy or on vacation. Can any manager look into this to help solve this inquiry.

I would like to share my most recent experience at this specific BMO location (Heartland Town Centre). I've been an AAA+ client for the last 10 years and have been doing both business + personal banking with BMO. As a business client, I am beyond satisfied with Aniqa Anchal who's role is Assistant Branch Manager. There are several instances i've personally witness resolving day to day critical incidents such as clearing the extensive long line, client concerns/complaints. I have always had a positive experience every time she is working! I believe her hard work should be recognized with upper management.Regards,SajanCEO of ELITE AUTO

August 15 MondayThis has been my bank for so long but in many years of banking I never encountered such a rude customer service. I would say, “if you don’t like feel working , don’t work at all”. It was the person at the last counter, happened around afternoon. I wouldn’t say lady, because the way she deliver her service had so much attitude. It was jus a shame that I am saying this to my own bank. I was not disappointed but more sad for a person like her.

The worst branch to visit, I had been dealing with BMO since 2005.I have had few worst interactions at some of their branches, I moved closer to heartland and it’s the closest branch, I will never go again.I went into this branch I deposited a cheque through ATM.. I had been with BMO I enjoy some really good perks that whenever I submit a cheque upto 100,000, there is no hold. That’s y I deposited a cheque through atm and funds were readily available.However the cashier when I asked her I need cash she said she cannot give me funds because I deposited a cheque 5 mins ago, I asked her is there a hold on my account she said there is no hold but still she can give me cash as she is not sure weather the cheque is good or not.She called the assistant branch manager and she said she will look into it, by this time they had wasted 30 mins already…. The assistant branch manager she started looking into the system and after some time that it will take 15 mins as she will have to open the atm machine to see the cheque by now it was almost 45 mins into the bank… I said give me back my ID you guys have wasted enough of my time….Now if the bank is allowing me to deposit without any hold… she did cheque that I deposit cheque on a regular basis and withdraw 2 or 3 times a week… it’s a pattern since I am building home I need cash and have to pay m the trades…I left the bank and went to the next branch they immediately gave me what I asked for, the lady asked for ID she ask few security questions… she checked my pattern that I deposit cheque on a regular basis that’s it 10 mins and I was done…BMO really needs to work on their customer service…

I had never been to this BMO ever but received impeccable service from Marta. She was extremely helpful, explained everything to us clearly and made sure we had all the required information to make decisions about our accounts. I HIGHLY recommend seeing her if you have any questions or concerns with your accounts (especially more specialized issues). Thank you, Marta!

just visit this branch for the 3 time , had some issues and approach assistant manager ANCHAL , look like this Friday they have party in the bank branch then they are there to work , i ask for help she told me she have to ask someone to help me and start looking around , i been at this branch for the same issue i did explain , she try to brush me of is just FRIDAY long weekend , unprofessional ,no knowledge , lazy and on top of this place is messy and dirty ....SAGA CIRCUS