TD Canada Trust Branch and ATM

Service is great but just a question. Is there a reason why your location locks up all the doors on the weekends? The outdoor terminal is limited and rarely allows you to deposit cash. Some weekends I go the whole weekend unable to access my account or access cash. Thank you!

I had an amazing experience at this location, I had a few questions about my credit card and I forgot to book an appointment but Joy was an absolute pleasure and took the time to help me out and give me some great tips. I think Joy should be recognized for her amazing work and wonderful personality. It’s people like her that make me recommend coming to this location! I will be sure to recommend to friends and family. Very happy experience

I bank here regularly and have consistently received excellent & friendly customer service. I recently needed assistance with a transaction, which required a meeting with someone on a more senior level. I met with a wonderful lady named Joy, who's service proved to be above and beyond. Her name aptly describes her nature, as she was an absolute joy to deal with. While performing the transaction, she explained what she was doing and why she was doing it, did everything I required efficiently, and went the extra mile to offer, and help me with, ideas I would not have known about. What a pleasure, and fine example of what customer service can and should be! Bravo to Joy, and to her co-workers, who have made banking at this branch something I look forward to!

One of the worst customer service experience. So I went to withdraw $5000 CAD to exchange it for US dollars in another place (better rate than TD) so I could send to my brother in the States as he is currently in need. I was asked at least 5 times (by the Manager and the teller) why I was taking the money out, what I was going to do with the money, why I was sending it to my brother, what my brother was going to do with that money....I get that security is important BUT don't make YOUR CUSTOMERS feel that they are committing a crime for taking their OWN money out... I've been with TD for almost 10 years and this has been the worst customer service experience at a branch. This branch should work on it and treat their customers with more respect.

I can definitely give a full 5 stars for my last visit. I had the pleasure of sitting down with Joy at the Stevenson branch. I do regret not completing the survey in-time to give her a glowing review.Joy helped tremendously with making me understand new changes I made with my services.Her kind demeanor changed my entire outlook on the day.Thank you, Joy!

My husband and I came in yesterday to meet with Cherryl to go over some personal baking needs and we couldn't be happier with her service! She was quick, efficient and was able to do exactly what we needed the first time round! We've had a few experiences here with other personal bankers that left much to be desired, but Cherryl was absolutely fantastic! Thank you :)

If you are coming to this location to open a bank account you are going to want to ask for Archit, He is a delightful person that will work around the clock to make sure you are taken care of. Very happy with my experience at TD and him. I hope this review makes it to his desk

I'll try to sum this up in consideration of the character limitations.Life can get difficult and throw challenges and obstacles around every corner.Whether it's pandemics, staff shortages, sickness, enduring life altering medical procedures and the risks and complications that accompany them, poverty, mental illness, corporate greed (cutting hours while reaping exorbitant profits and overworking undervalued people), injury, exhaustion, misinformation, lack of information, giving life or feeling like giving up on life ... it can get frustrating at times.Twice now, I have experienced staff of all levels that have recognized that human decency must trump efficiency or corporate convenience.Thank you to the individuals who arranged both these sets of circumstances to ease the pain of people who needed it in that moment.My second experience was concerning my grandmother, and recently, the first was myself, almost a decade ago.

The staffs that helped my boyfriend and I were absolutely amazing, we spoke with Suja on Friday and another young woman on Saturday. They both took the time to teach us a few things, gave us a few options and were super knowledgeable. Super thankful for their hard work and help.

The branch in general is good. It was better when they had a business teller. My issue is on November 3rd 2022 not one of the 9 employees had a poppy. Not a single one mind blown as a Canadian. I hope noone from our arm services goes there today they might not understand.