Banque Scotia

Extremely unprofessional. I requested 3 callbacks from the branch I never received one. Bank manager is a joke. Also, why would the ATM's always locked ? Saturday 1pm locked doors and no access to atms. I ended up closing my account and took my business elsewhere. Right in front.

One of the worst customer service of any bank. Regretting opening an account!

Atm is closed on Sundays except for downtown branch ... this is because there have been transients that have been sleeping in the doorway. I think they should hire security for Sunday.******this was during the pandemic. I will have a revised one soon.

Absolutely horrible customer service, I am regretting the day I opened a bank account with them, regretting even more trying to get a credit card. They have never availabilities and even worse they cancelled on the meeting I waited for 2 weeks with no excuse and rescheduling.A customer should never chase a bank to get a credit card with them, never.

I had a great experience opening an account with Andrei - service was fantastic, quick and efficient. Also, I’ve got a good deal on my new credit card, much better than what was offered by my previous bank.

When I'm able to get a an appointment, they have been pretty helpful but they have repeatedly ignored my emails and cancelled my appointments. Very disappointing!

I tried to make a withdrawl there today during the posted ATM opening hours but the door to the ATMs was already locked and there was nobody around. Thanks for wasting my time!

I should have read reviews about this branch before contacting them. It turns out that I was not the only one receiving such a terrible service. As a long-term Scotiabank customer, I thought their service everywhere was the same, but it is not.On 10 November, I booked a Phone Appointment with this branch. My appointment would be on 17 November, from 13h to 14h, with Financial advisor Phat Hoang. On 17 November, I did not receive a call during this scheduled period; however, I had a missed call from the bank number at 11:30 am. Disappointingly, I called the branch to complain. The customer service agent, a gentleman, told me the advisor noted that he called but I did not pick up the phone. This is just customer-blaming for unprofessional work.The customer service agent apologized and offered to help me book another appointment with another financial advisor, Tanya. I already booked an appointment on 23 November with another branch, but I accepted the offer, thinking it would be nice to know about the product earlier. My second phone appointment would be the next day, 18 November at 2 pm. I asked if I received a confirmation email about it, he said yes; however, I did not receive that kind of email. On 18 November around 1 pm, I received a voicemail from Tanya saying she tried to call me but could not reach me and recommended me to go with the appointment on 23 November at the other branch instead. Wow...she must be busy dealing with bigger, richer customers. I called the branch again to ask about what happened. The customer service agent this time, although was a very nice lady, said that there was nothing else they could do but I had to go to the branch instead. I refused to do so, saying it was not my fault that I didn't receive the call. She promised to contact Tanya and ask her to call me back within the day. I haven't received such a call back.Needless to say, I canceled my 23 November appointment because I can't stand the chance of being treated the same thing again. I'm in the process of moving my banking else where better.

Advisor never showed up to my appointment (nobody came reached out to tell me). Another advisor had to substitute, I had to take time off for this meeting and it is now 45 minutes past when the meeting was suppose to start and Nobody has come to consult me. Don’t waste your time at this branch.

The worst interaction I ever had with a bank! I was flagged by the fraud department (obviously on a LGBQ+ discriminatory basis) and I had to go at a branch to identify myself and have them called the fraud department. The branch refused to do so and the employee lied to me when he said he has sent a message.I was then told that I had to go to a specific branch in DDO in the middle of nowhere and far from my home and my work.Their discriminating attitude, their lies and their unjustifiable attitude just loose me as a customer. Never again will I do business with Scotiabank for business or personal purposes.