Geek Squad

Possibly the most frustrating customer service experiences I have encountered.My husband and I spent over an hour waiting to see if my current laptop under full warrantee could potentially be replaced. Eventually coming to the conclusion, that I must purchase a brand new laptop, after sending it away for diagnostics for a week.I run my own business on the side, so having this replaced in a timely manner was my only option. Upon purchasing a brand new laptop, it was explained, it was not in stock, so I would need to have it shipped directly to the store. (I also live 1.45hrs from the closest Bestbuy). I ventured into the store over a week later and was told the laptop had an issue upon arrival and was sent back for a replacement, which they did not notify me of. Very frustrating to drive almost two hours into town for this. They then said this time around that they could in-fact send it directly to my home. It’s now been over a week and I have still not received my purchased item, when they had promised it would be there within 2 days. Contacting them has been a joke as they called and left a message asking me to call back without any call back number. Attempting to reach any store branch just sends you to a centralized Best Buy directory who could not help. The third time I went in, the manager gave me her direct email in which they have not responded to.I have never made a negative review in my life, but this is getting absurd. I expressed the urgency in getting a working laptop. We will certainly never be purchasing another item from this business in the future. This is over three and a half weeks now and counting.Buyers beware.

Adam, was very professional and super helpful answering all the questions we had about purchasing and setting up our new phones/plans!! Thank you Adam

We had great service! The work needed was completed in the promised timeline.

Just had Derek and Harry come into our house and install our new TV as well some minor mounts /adjustments.The service was professional, through and they made sure I was comfortable with everything prior to their departure.Keep up the great work!I used Geek Squad to do the initial initial when we bought the house over 6 years ago, and I will continue to use them today. Highly recommended.

This group administers the extended warranty on Best Buy appliances. Horrendous experience trying to use the warranty. They sent out inexperienced service techs who were unable to diagnose problems or order parts or repair my kitchen range. Impossible to follow up with them to resolve this problem. Call someone else

They changed my insurance and never told me after I had paid for two years. The service people on the phone were very rude and the service manager basically called me a liar just to keep my money saying that's your problem and it's not our fault. Do yourself a HUGE FAVOR and NEVER take their Insurance.