Seasons Retirement Community in High River

I have a family member in Seasons High River, and in the last year there has been 4 incidents of negligence. Unreported injuries that they cause, failure to have the patient see a doctor after a fall and significant hit to the head and more. Patients complain daily that dinners are horrible. There are some staff that do genuinely care, but upper management has a huge rate of turn over, the GM shouldn't management a 711 let alone a facility that cares for hundreds of seniors. I sadly can't wait until my family member requires more care so we can move them to a better facility. Never put a loved one here. You are paying huge money for horrible care.

I have been working here for the past 4 and half months.Compared to my previous experiences, I have met a wonderful team here with lot of support and help.I would recommend this place for anyone who is looking for a peaceful and happy work environment .

We are extremely happy with Seasons High River. We recently moved my dad in and and the staff couldn't be more helpful. We absolutely love the atmosphere and friendliness of Seasons. What a relief to find somewhere like this for my dad to live.

Just moved my dad into Seasons High River. The staff have been very attentive, caring and sympathetic to my questions and my dad's needs. We look forward (post COVID-19) to be able to spend time with him on the premises!

Worst retirement community there is in Alberta. Please please do your research, avoid this place. They do not take care off your family. Please look into other places such as Tudor or Carewest, anything is better than this place. So many times I see residents crying for help and staff walking by ignoring. I hear and see how other residents are being neglected, avoided in providing care. The management team is awful, no one here cares about the residents only about themselves earning a pay for minimal effort.

Jeanie is awesome. Really loved the tour and the time spent with me today. Thank you, Sandra

This is based on the intake and move in process. The people on the floor have been quite good, but management has been less than good. I would give negative stars if that was possible.The first meeting went well, but looking back should have been a red flag. The communication has been poor. Things I was told would be okay, are not allowed. An example is they have Shaw onsite for cable and phone. Since the phone costs three times what mom was paying with Telus, I said I would keep mom on Telus and send them in to hook up and was told it would be okay. When Telus was there hooking up the phone, the manager refused and sent them off site. He then called me to say I had to use their on-site landline for three times the price. This feels like extortion, and is just one example of things they have done. If AHS had offered another alternative in town I would definitely take it.

Do not eat here the restaurant was empty other than us and the service was so slow it took 20 mins to get a water. Our meal took over an hour. The waiter disappears out of sight and you will not see him. So don't come here and save your money for a restaurant that cares about customer service.

I have a very positive impression of the people and the property. The comprehensive tour gave me all the information that I need.