Budget Car Rental

We got a sweet ride with fast service at a great price! We were charged an extra day due to returning the car 90 minutes late. But I was able to call customer service and get the charge reversed as the lateness was out of our control due to a snow storm in the area we were driving. Thanks for being reasonable, Budget!

The first SUV they were going to give me, a Pathfinder with Manitoba plate, no fleet sicker, poorly cleaned, and had one bald tire. The tread was completely gone, nothing left on it (I have pictures).How was the car allowed to be on an alberta winter road? completely unsafe, (not to mention, I'm completely liable for any accident due to your poor equipment), completely unacceptable.The agent, was very good, apologized, even though it was not his doing. He found me the SUV, I originally wanted, a Yukon or Tahoe. This took some time, but I did end up with the SUV I needed, we were heading to the mountains.The fact that you allow this vehicle in your fleet is embarrassing.I’ll probably not use budget again.

Worst phone customer service I have ever seen in my life. I myself have been in customer service for over 40 years. I would never have left somebody on hold for 20 minutes with a silent phone and not a single. I'm still here. When I hung up and call back I was left on hold for 3 hours and 40 something minutes. Ridiculous! I will never ever recommend budget to anyone. Now if you want. Great service and decent prices. Forget the apps. Just go straight to Enterprise.

Great service

Absolutely horrible location. Not the service, they are alright, the location sucks. GPS doesn’t know how to get there, and you eventually, good luck finding a place to pull up to or park for that matter. Make things worse, bike lanes and construction everywhere.

Nice carGood experience

It was by far the worst experience that I've ever had with any rental agencies. I rent all the time for business purposes or leisure personal use as well and I never been treated this way, unprofessionally and with attitude by the manager of Budget Edmonton Downtown location, Maria Santos.I cam to rent twice at this location and was given a hard time to have my rental and when the vehicle class I booked for was not available Maria (manager at the branch) attempted to downgrade me at first instead of giving me something similar or upgrade me.After fighting my case she finally gave me a decent car but was still nonchalant about it and bother line verbally aggressive.I don't know if it is something related to my age as a young entrepreneur or my racial profile. But in any cases no one should suffer this kind of verbal abuse.On December 31, 2020 I rented a car at the same location and I was being helped by the same agent, Maria Santos, claiming to be the branch manager and the only person working at this location as well.Once I walked in she did not again welcome me or greeted me and just ask to give my id and credit card in a nonchalant way and when I say goodbye and best wishes for the upcoming year she did not bother to say thanks at least or return me the warm wishes for 2021.On Wednesday January 20, 2021, I returned the car I rented and after the inspection, Maria discovered only a small little chip that I did not even see not noticeable smaller than a ballpoint pen which I was told that if it was not a crack or bigger than a golf ball it was not chargeable.Then after I stated my right she acknowledged that she knew that but at her discretion she wanted to fill a damage report and state that it was minor scratch or chip on the top right of the windshield. And after she was trying to force me to sign the paper which I respectfully declined.After closing my files she asked me my whereabouts with the car where did I drove for. I told her I drove in Canada I did not go outside of the country as mention per my contract. Then she told me I drove a lot and she will have to charge me extra over 3000km. I told her that it is not the case because I signed up for unlimited mileage on my contract unless I go over 28 days of rental with the car which was not my case because I rented it from December 31 2020 to January 20 2020.Overall it was a really unpleasant experience and I do not recommend Budget to anyone.

The lovely lady at reception was very helpful and sweet. The process of renting a car, even last minute, was quick and efficient.

Friendly and quick service located in the heart of the city!

My wife and I required a car rental for three weeks. Budget had exactly what we were looking for. The attendant was very friendly, fast and courteous. The car we received was just what we had booked online, and was clean, gassed and ready to go. The car had a modern dash with Apple car play, making our journey that much more enjoyable and easy. The drop off was quick and easy. We’ve always used Budget, and will continue to do so, and would recommend it to our friends.