CIBC Branch with ATM

Shuqi was very helpful and knowledgeable in getting our accounts opened with CIBC yesterday. She was friendly and willing to listen. She explained in details about the features of different types of accounts and main things we should pay attention to in future. CIBC should be proud of staff like Shuqi.

Came in today to ask for a replacement credit card, as the current one was disintegrating after years of constant use and sometimes the chip/strip needs several attempts to get read. My issue was brushed off and downplayed. I was even suggested that my credit limit was full, hence the card didn’t work. Overall felt unwelcome. Go to a different branch if you can.

Three times they could not serve me in this branch. I needed a bank statement. I was told that I myself would go somewhere and make a printout, and only in this case they would fill out the paper. I had to go to another branch for the umpteenth time, where the staff is very nice and friendly.

Worst customer service the financial advisor Vincent yang was rude at First he greets us nicely but when he saw my account his attitude towards me changed Not nice how you treated your customer based on the amount of money they have on the account it was a hard earned money will not deal with this branch again ONLY the lady security guard was nice though

Worst customer service in a bank by far. Not only today. Last week she told us we have to line up in a 30min. When we asked her if we could deposit a US check in the ATM she told us we had to line up. Then we checked the ATM and we were able to deposit the check . Then today I have asked her that the bank called us so we could get our debit card. All she was doing for 5 min was taking and not helping anyone in the counter. Then when I asked if I could pick up my card she then told me to line up and wait for 30 as the line was long as she could easily do it. She seems like she likes to send everyone to the personal line instead of trying to help all the other customers who ask for help.

I am very satisfied with the service here. Frank went all the way out to help me in the exchange of my USD. He requested a better rate for me and I made extra $160... when does the bank ever help us to make money? Well, he did! I sincerely think he treats his job seriously and just wanted to do his best to help his clients. Thank you Frank! I wanted to buy him lunch but he politely refused haha! Love its beautiful atmosphere and wonderful people!

Martin Van Doorn is THE BEST business advisor. Very friendly and competent advisor that I can truly trust. Great job maintaining top talent CIBC.

I think the girl’s name is maple? Her service is amazing, she saw me looking at brochures and invited me into her office and introduced accounts to me and gave me a lot of useful information. She has won me over and I think I will move my banking to cibc.

The worst CIBC branch I've ever been to.Boye was rude and unhelpful, client advice manager downplays and laughs at problems with bank cards and they seem to only want you to go away sooner without bothering them.

This CIBC branch and the staff are amazing. Catherine was super nice and helped us with all the documents and information. Also, once we came to the bank during rush hour and all the employees were trying to help the people in the queue trying to find out their issues to see if they can help them so they do not need to stay in this long queue.