Shell

I been there few times...the last time l was there...the man there was very rude...l asked him why he stopped the gas pump and got me waiting like 10 minutes...he was basically yelling at me saying he didn't received the status card at the moment so he stopped.I told him he could explain to me through the speaker and not have me waiting 10 minutes without knowing what was going on and not to yell at me.

I just bought 2 cans of pop, 2 chocolate bars, and cigarettes. A young male cashier stepped away from a spilling coffee maker to take my sale. He turned back to clean up the spill, but did not push the sale through to the debit machine. I waited patiently. Accidents happen. I said It's okay I'm nor in a rush. The older cashier next to him laughed. He came back a minute later and finished the sale. It felt like a good sales experience. Normal people doing normal things on a hot summer day. I asked for a bag. He said that bags cost 30 cents. And the older cashier beside him said Or 60. I said I don't have any change on me. And I said that he could have offered a bag during the sale. He smartmouthed back, Do you want me to carry them out to your car for you? I responded Thats not the what I'm asking for is it? Thanks but no thanks. I picked up my items and left the store. The attitude I got from BOTH cashiers is absolutley unacceptable. I will NEVER return to this store.

Shell Canada is going to be hearing from me about how I was treated at location this morning. I was discriminated against because of my mask exemption. He locked me out of store and refused to serve me. I expressed to him that I was exempt. He yelled at me in front of customers. Not acceptable at all. He did serve me only because I had cash. He would not take my card for payment. Unacceptable!. I will be taking my business elsewhere.

The new employees are the worst, they used to have the best service. But the new girls that work there egnore the other employees and customers while they stand around talking to eachother and on their phones. Shame use to be a great place.

Shame I have to give this place 1 star. The staff are wonderful but ownership awful. They are consistently $0.05 higher than every other station in town which I’m a most 100% sure is a racial thing since they know a lot of indigenous people go there they can keep their rate higher and take advantage of those getting tax exemption. Pretty awful business practise if you ask me.. so at the end they get 1 star because of their racially motivated gas pricing. For the record I’ve visited numerous indigenous gas stations across bc and I live in chilliwack and theirs is the ONLY that is always higher than every other one in town and by comparison to others in the province

I usually have great service here. Not today. Dylan was rude when I said I have never been asked for a second piece of ID when presenting my status card for gas. He points to the small sign on the glass and says very rudely I’m asking now. When I came back, I said to his co-worker you should talk to your co-worker about manners. They both went on to argue with me in front of about 7 customers waiting in line. Robert even commented that I’m not even a real Status Indian. Is this how you treat your customers Shell?! Especially given the current circumstances with Indigenous racism in Canada. I expect common decency. What are you going to do about this? When I asked for his mangers name, Dylan said you don’t need to know that. Really?!!!!!!!

Clean store. Public washroom clean. Poor customer service.I wasn’t happy when cashier threw my stuff down and laughed. May of been accident but I didn’t think it was funny.

Staff is super friendly and overall great experience

All reviews affect a business, most importantly so do the employee's that work there, my encounter with your employee Robert is one that go down as the rudest interaction I've ever had, talking down to people and yet so nice to others, the flip flop was a eye opener! I mean WHY?? unfortunately I will not be supporting this business until this person is removed. Grateful that there's other stations who are happy to have our business and treat their customers like honest patrons and don't hold your cards hostage until the payment goes through. He's a disgrace and driving people away

Love the elderly lady working here with red hair, dyed. She is kind and patient. She had a very long line up. This lady was the only cashier working. She was in training too. She a few people angry with her, it is not her fault. There was a first nations guy said #2 was not working and went to #3. Hoping no one takes advantage of her in training" pin on her shirt.Then this young Caucasian boy took a picture of pump #2 and filled up his jerry can then went inside. I'm not sure if he complained about or paid for his gas. He disappeared as no one in the silver parked at pump #2. This lady working in training is quite nice