HSBC Bank

Worst bank experience! A simple task and they make you feel like you are a hassle. It is such a messed up feeling as a client. Please just close, such useless place

Don’t go to this branch. They have no intention to serve HSBC clients. The branch was totally empty, not a single customer, and they told me that nobody can help me for the next 2-3 days since every manager is fully booked by appointment. My premier client status didn’t matter to them either. It was an urgent matter. I had to drive to another branch. This branch just asked me politely to get lost. They would be better off closed.

Worst bank ever. Are they a bank?.Moved to Surrey Central area..new job needed new bank with direct deposit. After having to make an appointment just to open an account, thewomen i saw rejected me to open an account. EXCUSE ME! She did not want my $5000.00per month deposits. Is that legal?. She gave me a brochure and left.No explantion. Nothing in the brochure had anything to do with me. Got in my car. Went to see the wonderful people at RBC. Saw me right away. Credit cheque okay. I was done in 30 minutes with debit card and online banking. No hassle. Go there instead I think HSBC is still feeling guilty from those money laundering days.

worst branch ever. horrible service and staff attitude. wouldn't even imagine what kind service they would attend to non premier customers. never in my life have seen a bank branch like this bad in life. don't come here period

Deeply disappointed by this bank/branch. Booked an appointment 2 weeks ago to open an account. Come the due day, I present my self to the front desk and they said I'm not booked in their computer. I even brought a picture of the card with the date and hour of the appointment but apparently not possible to be received. They still had enough courage to ask if I wanted to rebook. I took a day off for that. How should I trust a bank to take care of my money if they can't even set up an appointment.Avoid this place!

Based on my personal experience that is my opinion:Range 0 - 10Service or Product: 10Customer service: 10Environment: 10Cleaning: 10Washroom: 10Cost: 10Accept Bitcoins: No#RCrecommendsthisIt is the best Bank in Canada. It is the only Global bank in Canada. Great products and services. The lowest rates. Easy to work with. Good App, great online bank. And friendly staff.

Holding cash to pay my credit card balance, didn't bring my ID thought wouldn't be needed. after the guy ask for supervisor she agreed no ID is ok, but seems they couldn't pay credit card by for some reasons, couldn't even desposit the cash I brought to my bank account first then pay credit card. Just told me couldn't do it ask me to go online banking to do it myself.

Worst customer service ever. Do not come here. Rude, doesn't help you at all.

Worst online and in-branch bank in Canada. Constantly aiming lower.Hopefully, the recent RBC buyout will see heads roll and a massive overhaul of their pendantic, overly officious, inefficient, lazy, and unfriendly systems & staff. Really, shockingly horrible.

All the negative reviews you see are for a reason.We applied for a mortgage with them, were asked to go into branch and submit documents and sign paperwork. That part of the experience wasn't bad, as it just involved time commitment on our part. We were told that the brokers are remote and someone will contact us in 3-5 days. 2 weeks later after follow up we heard from our broker, Mouhamed.Clearly he and HSBC don't care enough for our business, so much so that they didn't even bother contacting us to provide an answer since the last 1 and a half month, after a month of going back and forth via calls and emails.I'm so glad for the fact that we decided to have an alternate option with another financial institution, who worked all along the way with us and cared to meet all our needs. This entire sour experience of providing a tonne of paperwork, investment of so much of time, always responding to Mouhamed's requests for documentation right away, resulted in NOTHING. I'm not kidding when I say that I'm confident that he didn't even understand our case specifics and what our requests were to begin with.It's such a shame that HSBC and it's employees don't care. I honestly expected more. Goes without saying I'll not go back to them.