Best Buy

I regret redeeming my points for Best Buy gift cards, products never available. At least you guys should have enough stock for popular items.

This store and the best buy customer service and their gift card unit are all incompetent and treated me with so much disrespect. They practically accused me of lying because of their own mistake and when I called the customer service line whilst still at the store, they could not even check their record and frustrated me even more. I have decided to avoid Best Buy, for my mental health.

Terrible service especially for the Phone area, a Guy called Saad, his service was extremely inefficient, he let me know he hates his job only with the pathetic and poor service he gave. Best buy do better, costumer we dont like to feel we annoy you just for wanted to buy something

worst customer service ever . They lost all my computer data, my project work, held my laptop for six months, geek squad clams ignorance, management can't do anything. sent a series of emails, nothing to show. Best buy at 901 17 av sw. calgary poooooooooooooooorrrrrrrrrrrrrrrrrrrrrr service... The review is minus star. I believe not all best buy are like this.

Amazing experience from Dexter the manager at this location. We were having a very frustrating issue trying to order a TV online but our order kept getting cancelled. Dexter fixed our problem, signed us up with a geek squad membership and got us set up with a TV wall mounting. He was incredibly knowledgable and made great recommendations. Would highly recommend this location in the future

Staff seems to lack knowledge about products they sell. I was followed around the store and then when I picked an item I wanted I was approached and the item was taken to be held at the cashier. I felt singled out and I would rather spend my money at a different store.

Always use Best Buy when looking for technology and I did find what I was looking for and at a really good price. The reason why my rating is so low is due to the worker I dealt with. The cashier clapped at me to get my attention to get me over to him even though I didn’t see him they should’ve waved and said “I can help you over here” and then once I got there, he didn’t say anything just that the total and gave me the receipt and walked away. I have to say that this is the second time I’ve experienced extremely bad customer service since moving back Alberta.Don’t know if I’ll be back to location and might try another one in the city.

Tried to return a phone I bought with receipt. Sanya, a self proclaimed manager, spoke to me as if I was lying about everything I said and then denied the return because I was missing a part of the box even though I had the relevant parts with the emei on it and everything. He denied me the return even though another employee was going to allow me to make the return.

I really like this Best Buy location for it's knowledgeable staff, good customer service and good selection. Granted not all the items advertised online are available however, they can get them in. Be sure to check with staff for sale prices as there can be a difference between online and in-store pricing. After I let them know I was a Google Reviewer, they politely let me know that taking pictures was not allowed by Corporate, thus the limited images. However, they were super polite and still answered all me questions about products I was interested in. If in doubt about what you need or how it works why not check out the GEEK SQUAD for all your electronics needs. I had to return something that stopped working under the warranty time and though that model was no longer available the store gave me an equivalent credit. Make sure to ALWAYS keep your receipt until after you warranty runs out. Best Buy will offer extended warranties of a lot of their products. I prefer to get them for computers, gaming and more heavy use items. Have fun!

Every time I want to buy something at Best Buy, it is a frustrating experience because there is no phone support whatsoever. The general number listed on here connects you to their canada-wide customer support and the first lady I talked to said that they are not product experts and told me to use the chat function (it doesn't even pop up on the website.. you have to go looking for it).I tried using the chat and it did not work at all. I keep restarting it and it says sorry