Fossil Store

Highlights: Excellent customer service, non-judgmental, welcoming, and overall very funny and kind staff.Story: I wanted to buy a watch and I had a terrible time making up my mind. I was at the store 4 times over 2 weeks and they could have easily been exasperated with me but everyone treated me well and was exceedingly helpful. 1 employee was there every time I came in but she was very supportive and helpful. Eventually I chose a men's watch because it had all the features I was looking for, but the watch band wouldn't fit me. They could have just said 'that's too bad, look online' but INSTEAD, she said hold on and went looking in the back and found me a smaller band that would fit the watch and my teeny wrist. Really it was a pleasure shopping there!

The staff at this store are absolutely amazing. I’m am technically challenged and whenever I can’t figure out how to change something that goes wrong with my smartwatch they are always so accommodating and helpful. Also the best quality product I’ve had with a watch.

I've purchased two Smart Watches here, a 1st gen then a 4th gen Explorist HR. They have always held up as great products, hence how long it took for the upgrade, which was by choice. Staff are great, selection is great . Lastly they always have good sales throughout the year.

I have purchased two Fossil watches, neither were bought at this location. My most recent one, stopped working 5 months after the purchase. I took it into this store as I figured it might be the battery. It was indeed the battery, the customer service rep (I did not get her name) helped me out promptly and replaced the battery at no cost. Great service ! Will be adding to my Fossil watch collection from this store soon.

Great store and friendly staff. Eevee was particularly knowledgeable and helpful! I want all the Fossil accessories they were wearing.

Fossil store Southgate. Great customer service. Took the time to answer all my questions and offered suggestions. In the end I left confident I had purchased a winning gift for my wife. And I did. The embossing was a hit and she loves her new bag. It fits her laptop perfectly. I didn't catch her name but short hair and glasses thank you very much!

It’s always a pleasure stopping into this fossil store, today was no exception. Gloria went above and beyond in assisting my dad with a watch strap purchase and adjustment - absolute gem and a familiar face in the shop as someone who stops in from time to time. I will continue to come back and shop here as customers are treated like gold. Also their products are fabulous !!!

Had an issue with a watch that I purchased for Christmas for my partner. The lady I spoke to on the phone was incredibly helpful, efficient and informative. I would highly recommend purchasing your watches from this store directly. Excellent customer service.