Scarborough Health Network - Birchmount Hospital

Tried calling the switchboard to connect me to nurses station at Birchmount site today but operator was rude and refused to do so. Kept repeating someone will call me, but how could they if they do not have my telephone number??? This Hospital is repeatedly asking for my donation but with this kind of inadequate and unprofessional service I would say to everyone in Scarborough to do not donate to a service that hires untrained staff to respond to public query, is unreliable and inefficient at its best.

The kind and compassionate care that my mom received from the hospital staff is a testament to their dedication to patient well-being. From the moment we arrived at the hospital, the staff went out of their way to ensure that both my mom and I were comfortable and at ease. This level of care is not always easy to come by, and it is truly inspiring to see healthcare professionals who are committed to making a positive impact on the lives of their patients. My mom is recovering amazingly from her knee replacement surgery performed by Dr Caroline Scott. She is a godsend

I really want the management of this hospital to read this review. Because I don’t think staff members understand the importance of mental health and how to deal with it skillfully.Backstory:I admitted myself into this hospital in November of 2022, and this was an extremely difficult time in my life, arguably the worst period ever. I don’t want any sympathy, but I just really want things to change at this hospital in terms of helping people with mental health. After my experience at Birchmount, I feel like there must be immediate improvements.My recommendations when it comes to helping individuals with mental illness:1) Please do not keep your patients inside a literal cell when they get admitted. Instead please put them somewhere quiet with some supervision. I was put in a locked room with nothing but a gurney. When I mean quiet, I meant a place away from other patients.2) Relay information efficiently. I was sent to Centenary Hospital because there was a psych ward there unlike Birchmount. The staff really screwed me over when there was an overwhelming amount of mistakes made to the staff at Centenary. Some information wasn’t sent to the Centenary staff which was incredibly annoying.3) Most importantly, TRY TO GET SOMEONE WHO CAN IMMEDIATELY HELP THE PATIENTS. GET A SOCIAL WORKER ON STANDBY BECAUSE MENTAL HEALTH IS GETTING INCREASINGLY COMMON. Don’t you think it’s unreasonable for a suicidal person to wait for four hours to get some sort of help? Please recruit more staff who are trained with mental health.Overall, the staff was okay, but the social worker was a professional and helpful person.Mental health and related issues are no laughing matter especially during these days. I wish the staff at Birchmount Hospital can really sympathize with an individual who are suffering from mental health illnesses.

A couple of weeks ago I went to the Birchmount Hospital (former Grace Hospital) for day surgery/stomach scope. Although this was routine, I was super nervous. After the main registration I went to day surgery registration where the receptionist appeared a little unapproachable - and was I wrong...she was WONDERFUL! Kind, informative, smiling, completely put me at ease!Then over to the day surgery area. Nurses running around from patient to patient so I figured I would just be another subject of the day. Wrong again! Every single nurse, as I watched them interact with patients were pleasant, patient, compassionate and with a smile. Same for the nurse who looked after me. I could not ask for anything more - I was taken care of with kindness, compassion and care.As for the doctors, there were two working simultaneously and each doctor came out to interact with their patients, mine, before and after the procedure.The medical staff has been through hell these past couple of years, yet every single medical personnel (and reception) I interacted with during this visit were professional, caring, kind and left me at ease.I cannot thank them enough!!!

The employees in the ER department are very rudeBut completely different in the surgery department:Staff working in the surgery department are nice. What made the experience great were the doctors and anesthesiologist. I must say they were excellent. Both of them went above and beyond considerate, they thought of what would be best and convenient for the patient and came to find me in person after he was done with my family members surgery. Dr. Chan didn't call me like what the nurses said, he came to me in the cafeteria. Surprised me that they took the extra effort to speak to me. I don't know the name of the Asian anesthesiologist but he's great too, he understood what would be comfortable for the patient and noticed and did something about when the multiple nurses that came didn't.

Stomach pain is unbearable. After the examination, I took a T&C to get the result. I got appendicitis for the first time. I went to the emergency room and waited for two hours. But the doctor in charge was very serious and very helpful. The doctor in charge was very good. Seriously, there are also nurses in the hospital who are also very responsible to help me change the dressing 24 hours a day. It will be cured only slowly. Don’t be too impatient. It will be cured sooner or later. You should also pay attention to hygiene

I visited the ER last week for my son was seek. The staff including the nurses, the doctor, technicians were helpful and friendly. Of course after the initial assessment, we waited for about three hours to see the doctor. I know this is not uncommon now days. I sincerely appreciate your service.Parking is expensive though.

I went to emergency room to have an access drained this morning I was amazed how much this hospital has improved they see me quickly now they keep everything Sparkling clean they doctor was concerned about me and my well-being wow thank you so much

The Worst Hospital everAll workers just work for fun, no responsibility to their jobs.I can bet if you visit here for medical purposes, you were almost close to death

I had a fantastic experience at the MRI department yesterday. The technologist and the staff were professional, kind and extremely patient. I have claustrophobia and have had bad imaging experiences before so I was very scared. The technologist gave me as much time as I needed, answered all my questions, helped me practice going in and out of the MRI, gave me a pillow to put under my legs, an eye napkin and also a panic button. Please note, I had also brought my own sedation so that eased the process too. Nevertheless, the professionalism, patience and compassion of the staff at the Birchmount hospital was exceptional!!