TD Canada Trust Branch and ATM

I wanted to cash a very small cheque that I got from a company that is known worldwide. Rather than cashing the cheque they deposited into my account. Very simple request and they couldn't even manage that. Earlier in the day I spent approximately 35 minutes on the phone with their visa centre to try and clear up why I was charged 18 cents interest for a cash advance that I never took. Now the branch is moving from Rideau St. into the Rideau Centre and of course there you have to pay for parking

ATMs are inside. Horrible design. Apparently no one needs cash evenings or weekends

AVOID THIS BRANCH AT ALL COSTS!I got victim of a fraud and when I got my debit they messed up my credit card info (idk how!?!) I went back to this branch trice and still have to go back once again to fix things. If I could give 0 stars I would.

Surprised this place has a ton of bad reviews! I went in had someone named Cathy, she was SO nice and helpful and even when i couldn’t understand a question, she clarified it to me and was super understanding. she helped me with what i needed help with and even did an additional process to secure my bank account even more ! highly recommend :)

Their ATM is only available at certain hours. I've also wanted to book an appointment recently and they hung up on me 3 times. Seeing the other reviews, I can only expect a generic answer and no change in the customer service.

I met with Ms Mansi . I found her knowledgeable , professional. I’m pleased with my meeting and actions she suggestedBut not the same with a young female employee who met me in the waiting room as I was early for my appointmentI pointed out to her in English that on the wall frame that depicts TD bank and its surrounding there was a spelling mistake of chateau Laurier ! She exclaimed that it was art and a beautiful piece and who cares?The opening is March 30th , month of francophonie I hope it will be corrected . Ottawa as the capital is promoting French language . I was hurt by her attitude, demeaning comments. Merci

This has been the worse experience to deal with this bank, I don't think they even know what they're doing. The hours of operation are ridiculous. I've had the worst service dealing with these people. I left numerous messages for the manager and he never called me back. The lady that answered the phone had no compassion or respect, she told me the manager's busy because they're moving locations. I said sounds like a you and manager problem but not my problem..everyone is busy it's called life. I highly don't recommend TD. There disorganized, unprofessional and disrespectful. They're lucky they even got 1 star!

I found someone’s TD credit card and their cellphone and went to TD to see if there could be a way to reach out to them, or do anything. The blonde lady that talked to me had such an awful condescending attitude. She told me none of it was her business, that she would just throw away the card and, and then said something like she would “absolutely not give [me] any piece of information”. I told her I would just take the card and try to find the person, she didn’t even care.The fact that she couldn’t help can be understood, I know they have guidelines to respect, but christ, she was so passive aggressive, almost mocking me. There are ways to communicate. Could’ve literally been as simple as “I’m sorry, we are unfortunately not allowed to give any information

Tried to open a bank account. I had uncommon id(but it was on the list) so there was a lot of suspicious whispering between the teller (who was friendly but had no idea what she was doing) and another teller who had only slightly more of a clue. I was made very uncomfortable and decided this was a sign I should just go to another bank.. they seemed happy to take my money elsewhere.