RBC Royal Bank

Old lady with white hair working behind the counter today with glasses laughed at me that I wanted to remove tap from my debit card. Money is more managed when you don’t have the temptation by just using the tap. Never had it ever till I got a new card. She kept saying that rbc protects your money up to 100 dollars. But it’s what I want as it’s my money not hers. I think rbc would think I made a good choice then have the card stolen and they have to pay me back. Should got there ladies name as I expect an apology. Felt so disrespected. Customer is always right.

Least helpful tellers I’ve interacted with at any RBC. The larger and blonde women was not courteous, cordial, respectful, or professional by any means. If you bank with RBC, do not go to this branch!

I came here to correct a miss-spelled bank draft that I got from other location and they got it fixed without any problem. Service was fast and hassle free. The time spent here to get it done was less than 20 mins. They are friendly and very helpful.

For the first time , I experienced such a bad customer service especially at this location . Usually whenever I go there ,tellers are really nice , cheerful & helpful but today this girl Sandeep , it looked like she was really tired and I was putting more burden on her shoulders just by going there.thanks

I’m about ready to close my account at this bank. Now they have a branch with a robotic person standing at the door to greet you. No tellers at all. Pretty much an empty room… As a business owner I expect to be able to go to my branch and get all my banking done. Now I’m told I need to get in my car and drive downtown in order to do a wire transfer. So what’s the point of the branch?

Anytime you go to this RBC branch the lineup is upto the door and they only have 2 tellers open . The wait time to get a teller is almost 20-25 mins.

There's a mortgage specialist named Raman Dhillon who gives you false hope and won't even care for clients neither would respond to emails and phone calls. 0 star actually not even 1.

I never usually deal with a bank in person. But I can tell you this is by far the worst bank I have ever visited in 20 yrs of having an RBC bank account. I had a guy named Steve (Asian guy, because I'd rather specify in case there is another Steve) help me with a simple payment. This guy starts off with I'm not sure. Let me double check". Then it was downhill from there. He answered questions with "I guess so"

Don't come into this branch. My mom went to withdraw money from her US account. She was told that they could only give her $2500 cash as that's the only amount of cash they have. She later checked the withdrawal receipt to find that the teller processed the withdrawal twice. My mom went back and the manager apologized said they noticed the mistake right away. I don't understand why they didn't contact my mom if they had noticed the mistake. I don't trust the teller or the manager nor do I buy their apologies . If there is a limit to how much US cash can be withdrawn then why did the teller put down processed $5k withdrawal and only gave my mom $2500 cash? Also, there can't possibly be that many US cash withdrawal transaction in one day that you can't track. If you noticed the mistake, it's your responsibility to notify the customer right away. These ppl and unprofessional and unethical.

Great service provided by Sandeep, quick efficient and very helpful. I had some complicate transactions but she made it super easy. Very happy by the service.