TD Canada Trust Branch and ATM

Horrible wait times - currently waiting 30 minutes in line for a teller. No urgency or anyone assisting the two tellers. This branch consistently has these insane wait times with no effort to resolve

If you are taking home mortgage from this branch of TD. Please avoid Amrit Singh, he is a mortgage guy. He does not know the process of mortgage and can hang your mortgage while closing and hit your credit without your consent

Quite some teller around, but only 2 are serving customers, the others are standing aside watching. And process is super slow: 10 minutes pass and the line didn't move at all.It's just this branch, other TD branches are pretty good.

I have been a long time member of TD- 30 years actually. In previous years I have always maintained my finances with TD due to the strong values, convenient hours and impeccable customer service. I’m not sure if it is TD that has gone down hill or if it is just the employees and manager at this location. Absolutely brutal the organization and time it takes for this bank to accomplish the most basic financial request. Lost communication. No urgency or respect for customer. If I could give zero stars I would have. Very unprofessional and large disregard for people and their financial needs. Get your branch together!

The front staff were extremely friendly and helpful. I was observing the branch manager while I was there, and whenever staff asked for her assistance with a client case, she was extremely disrespectful and condescending towards them and clients as well. Not a pleasant person to work/deal with, she should be coached on professionalism and teamwork. This branch has a substantial # of negative online reviews, I'm convinced it might be due to her attitude.Edit: The assistant manager is also as incompetent as the manager, congrats

Worse experience ever , waiting for them to close my account, I want to close my account with TD due to following reasons :1.I reached out to TD after reading about 400$ reward program for a new student account but I didn't receive any sort of rewards from TD within these 4 months.2.I applied for my credit card in January 2023 alongwith opening of account but it's been four months since I applied. I am still waiting to receive my card.I reached out to branch representatives on call as well as in person but still they are giving me false promises so it's my humble request to close my account as early as possible .

My experience at this branch has been very mixed. I've banked with TD for over 35 years at multiple locations with multiple products and I more often than not received barely adequate service at this location. The front line staff often fails to make me feel welcome and appreciated as a customer. Instead, I feel more of an inconvenience for them to serve. There is often an apparent lack of desire to go beyond the bare minimum to help me achieve my goals on any given visit, instead throwing process and delays at me.When dealing with the advisors when discussing new products, the staff at this location rarely take the time to understand my needs and goals. Instead, I have often faced high-pressure sales tactics for product that do not suit me and I do not want. In one case, I went through the process of applying for a new credit product, only to receive zero follow up to let me know the result.Based on my experiences, I likely will be looking for a new home branch. Or maybe I'll seriously consider switching banks since there are a couple that have been very active in recruiting my business.

Excellent customer service. Top tier professionalism and efficiency by frontline staff, advisors and the manager. Handsome guy in the blue suit, I think his name was Haider? He was very fast and quick on his feet. When we had a problem, it was quickly resolved by the manager.

I have been to quite literally every single TD in the city and we recently (unfortunately) moved near this one. No matter what time of day you go, they are so busy. While I understand banks are busy, I’ve seen lines out the door at other location, the fact that we have to wait 30+ minutes is insane. We just waited over 25 minutes and had to leave because the staff are SO slow. While they see a huge line forming, instead of stopping engaging in extra conversation, they take their time. It’s been this way for over a year. Avoid at all costs.

I’ve been with TD since 2016, ever since moving to the city. This branch is my FAVOURITE branch. All the tellers and representatives are super helpful, kind, friendly and patient. They will assist you with your needs and won’t turn you away. I always find my needs are met and heard at this branch, unlike the others. So happy to go to this location.