TD Canada Trust Branch and ATM

I recently started my own small business, despite being told by multiple people to open a small business account at RBC or CIBC. I decided to open an account with TD, so that I can bank at my home branch.After getting the account open with no problem, I was told that my deposit will only be held for 4 days . I has asked the Small business account specialist if they can release my funds earlier, he then informed me that my home branch can release my funds if I talk to them.Fast forward to last week when I go to deposit 4 checks issued ,I was told that I could only deposit 1 of the 4 checks. The reason being the other 4 checks were issued before the account was open, and I was for to get the check reissued and the one check that they did take was placed on hold for 5 daysI took it on myself to call the td business phone line, and found out that the branch was not suppose to place my check on hold for 5 days. In fact they were also suppose to accept my checks at the simple fact they were issued to the business with the business name. And the date of the opening of the account did not matter.Now I sit here revisiting the Advice I was given to open account with RBC or CIBC. Thank you TD at 680 Markham road. For the terrible experience, If I could give a star rating of zero I would but you will have to make do with a 1.

visited td bank today july 4-2023 to do some banking . I was very happy and satisfied with the teller that helped me . She was very nice and helpful . Thank you for your help and you are doing an amazing job !! keep up the amazing work .It was a young female with a mask on

If I could give a 0 star, I definitely would. Horrible staff. They for reason they seem to think they are the only bank in the world. I hope TD corporate looks into this. I’d be more than happy to provide more information

This is the worst TD branch. Their service is extremely poor. The employees are very rude, it is very unprofessional and unacceptable. The advisors are so rude and you go to the manager Jennifer Bindoo who is even worse. As a manager you should be caring about customers and not how to cover up your mistakes. Very unprofessional, I hope this bank gets a new set of staff completely who get trained especially on how to treat customers.

As a new to bank customer. I must say that TD Canada Trust gave me an exceptional experience and exceeded my expectations. An advisor by the name of Thanujan assisted me even though i did not have an appointment and he has my sincere thanks for that. Thanujan was very friendly, professional and really cared for my needs and concerns. He was very knowledgeable in terms of the financial services offered by TD and I definitely felt like I was in good hands. Thank You!

Today July 4-2023 I visited TD bank around 3:30 pm with my mom as she needed to get some banking done . I was very happy with the service provided to my mom . We were served by a young Female , I didn’t get a Chance to ask her name but she was wearing a mask . She was very helpful , patience and gave proper guidance . She was a well experienced teller . Everytime we went to TD we were very lucky to have her serving us . Thank you once again and sorry I couldn’t add a name to the review but I hope she gets this message !!

MADE MY BAD DAY WORST!!!!!Someone stole my wallet last night and i have to get my cards blocked and get a new one. Reasons why i am disappointed:1. Lack of ways how a customer can authenticate himself in TD branch. Even when I was standing there with my national photo ID the advisor would not help me to get a new access card. All my other banks are sending me new cards at my home address without any “photo id” don’t know if you guys are aware of an alternative authentication method. Anyways you choose your tech who am I to judge.2. When I got frustrated by the fact that i have to go back to my place to get the required piece of id and travel back which took me 30 minutes I lashed out and said to the advisor that I am going to close the business with you if the service is going to be this way. And her response was “OK!”3. Anyways went back home, got my required piece of ID, I stood in line again and she came to the system she was working on and ignored me and went to the back somewhere so that someone else will attend me. Then I asked the other adviser (Odai) what that lady’s name is, she(Helay Akbari) outright refused to share that information with me saying “she doesn’t feel comfortable”. Well let me tell you something about your job Miss Helay, we as customers feel comfortable enough that we trust you with our money, and you as a customer facing advisor is responding me that you are “not comfortable to share your name” even after wearing the name tag which was hidden by your hair.I think you could at least share your name with the person who you so rudely behaved with. Seems like your first or second job here and it really shows how immature you are in your professional career that you are spoiling the name of such a big Financial Institution and harassing customers while they need help and actual assistance from you guys. Branch teams are there to make resolutions in a fast-track manner, unlike today where I spent more than 3-4 hours because of the misbehaviour showcased by Miss Helay.The manager has said they are going to raise a complaint regarding this and handed me complaint process description brochure, I am going to wait till Monday to see if anybody from TD BANK team contacts me regarding this otherwise i will be filing the complaint directly to the TD Toronto head office at their email address.I hope other customers who are in need are not suffering like I did today. The advisor was totally unprofessional and had no sign of empathy specially when someone has almost lost $600 bucks due to theft of cards….

Shout out to Joshua Robin for exceptional customer service, he is the best employee this branch has. We were booked in for 5:30 with one of their representative and we got there a little early only to find out that the representative just finished shift and was leaving the premises. When the reception calls this representative and informs that her appointment was here and asked her to come back she asks someone else can help us.That’s when Joshua steps in and accommodates us even when he was about to leave in 10 minutes. Not only he spent way more than 10 minutes with us but he was highly professional, knowledgeable and listened to our questions and answered them to the best of his knowledge. If you’re close to this branch and are willing to give your business to them look for Joshua Robin and he will definitely not disappoint you.

I wish I could give 0 to the services they offer.Very Very Very rude customer service .Trust me I am literally going to close my account and will probably open it with other bank who treat customers with respect .I feel like the staff here is completely Racist .They differentiate if you are brown or indian.Grow up guys,you live in a world where everyone should be treated equally.

I am dealing with this branch since 2014 as busniess account holder, , lot of emolyees and mangers replace each other during these years but i found every one in this branch is very helpfull, accomaditing , and ready to serve, Overall autmosphere is very friendly always, one of best branch in the area ,