LA Fitness

AWESOME CUSTOMER SERVICE!! I lost my left Air Bud Pro's in the sauna and could not find it. Spoke to the manager Gloria" who went above and beyond to work with facilities maintenance and other resources she had access to and had all the sauna boards removed by maintenance to have my Air Bud Found!! Awesome

I was at this gym for a bit over a year... At first, it felt like a fantastic spot to work out.. But as the year passed I noticed some major issues with the place. To list a few: 1) Almost no one reracks in the appropriate spots (if at all)2) The staff don't seem to really care much about anything. Aside from the constant state of disarray in the freeweights section and the overall lack of rule enforcement, I had a family plan with 4 people; all 4 of us left on separate occasions and not once were we even asked for a reason. Maybe it's a personal preference, but I like knowing why someone is leaving my workplace for a competitor.3) The God-awful lighting.. Anytime after 5 or 6 PM, it felt like I was in a dimly lit club instead of a gym.The only saving grace for me was the pool. In my eyes, the pool was the only place that had some regular maintenance and normal lighting. Plus it was nice to be able to go to for a quick swim after a workout. If not for that, I would have probably left when my friends did.My recommendation: find a gym that isn't in as much disarray as this one. To me, the little things matter in these places and if the workers don't care, the attendees won't either.

It's not a good gym, i could not even last 2 months, then i left and found another place. Firstly, the lighting is terrible and is seriously dim. The lighting level is just depressing. Secondly, washroom cleanliness is not great at this gym. On many occasions, using their washrooms was a terrible experience because of the unbearable smell of urine. This branch can learn cleanliness and decent lighting from the LA fitness in Mississauga near winston churchill and Dundas, or even the burlington branch. Not taking a jab at LA fitness at large, just this branch. Seriously, it needs to address these items.

Not a good experience. I signed up in Feb and used the facility for only 5 days. I went in to cancel the membership today. Receptionist seems untrained on how to treat the members. They kept the last pmt which they charged in the beginning of the agreement and also an extra month of pmt which I never used and won't be using. LA fitness pls train your staff to deal with members and stop charging hidden fees. There was 0 clarity around cancellation process when I was signing up.

It's a large space but the lights keep flickering, the ventilation is only good in certain spots, and those spots aren't where the squat racks or dumbbells are. The equipment is dated and a lot of people don't put their weights or equipment handles away so everything is scattered everywhere. The women's change room is not clean, there's clogged toilets and paper towels and toilet paper all over the floors and in the sinks. The sales guy was also overwhelmingly pushy with a negative tone. I said I wanted to check out other locations during my free trial before committing and he was like, umm I don't know why you would wanna do that. Basketball courts are just basketball courts" and made a "duh" face lol. I guess this is what you'd expect from a commercial gym. The front desk guy was nice and helpful though"

Pretty busy and so gross in the locker room. It doesn’t seem to ever be clean. The floors are flooded. Hair all over the sinks. Usually low on toilet paper.I give it two since it’s convenient and the equipment variety is good

The gym in Milton is great depending on what time you go there. If you go between 15:00-21:00, forget it, you're never going to get a good workout because of too many people at the same time. Also during this time, there are more kids from school, pretty disrespectful in terms of using the equipment, and occupying machines for a long time in groups while actually not working out (on their phones!), leaving used tissues on the floor, chewing gum spat on the floor etc. But I guess that's on the kids and not the gym employees. It's clearly not the best LA club. Burlington is far better.Mornings are the best so far, the gym is clean and things are much more organized and people are respectful.The staff is kind in general and needs more appreciation than they get. But they gotta do something about people who are unruly and rowdy.

Gloria is the rudest manager ever. Stay away from this location. Gloria should not work with people. She is better fitted to work with animals or alone. I told her that the cancellation policy is not fair and she replied to me that it doesn’t matter what I think. Very rude and unprofessional. Stay away from Gloria and LA fitness. You can read more about the famous Gloria in reviews of other customers too. She is often away and I had to come twice to cancel my membership and be greeted by the rude Gloria. There are more people that are unhappy with her.

This location is so weird, the lighting makes you look green and pale, some lights are flickering, the free weights section is tight because how crowded it is with other equipment, lots of cable machines but not enough attachments. Not a single person put their weights back, it feels way too crowded when there are more than 20 bodies upstairs and how do you not put up a wet floor sign after mopping the change room??

Love the gym. Have been a member for almost 2 years. all the Equipment are in good condition almost throughout the year, so no problems there. The men's locker room could definitely use more cleaning and freshening up, because often there are puddles near the shower areas for hours.