TD Canada Trust Branch and ATM

I went to the bank today and I had a chance to meet Sudeep Kaur ,she was really patient and very helpful and I could solve my problems regarding my saving account with her help thank you.

Horrible , I would give a minus if I could. Due to decline of health, Covid lock downs and reduction of income , necessitated the selling of my house. This bank charged over $16.000.00 in fees. I had asked the Manager for a reduction on compassionate grounds , he flat out refused and did not even consider. ( Not even a hang on

DO NOT BANK HERE! I used money from my line of credit for a very large urgent deposit. I went to the branch in person to pay it off within days. I made it 100% and even got a statement stating nothing was owing. When my statement came in a couple weeks later I saw I was still owing the interest. Not a big deal, the teller would not have known at that time what it would be. So with my statement in hand, i went in and paid it out100%. That's exactly what I did. I even left a whole dollar just in case there was any residual pennies owing. Months later and unbeknownst to me they've been charging me interest to the tune of ~9 cents a month and it shows I'm not paying off my balance in months. I spoke to the branch manager and that was a real delight. I can now see why they have such a poor Google review and why such a simple transaction couldn't be closed off properly. Disorganized due to an immature branch manager,. I recorded the call too and when I said I'm closing all my accounts, his response was 'perfect!' As if that's what normal day to day banking is like.

This location is one of my favorites when I am looking for a bank,the location is very convenient and the staff is super friendly and polite,parking is a little bit small for the business.

Do not bank with TD! I’ve been warned by countless people to not trust my money with TD and I wish I would have listened. This branch by far is the most disorganized and poorly managed branch I have ever experienced. Very unprofessional

I took three stars away. Can't say I am happy about no access to the ATM machines inside because of the homeless guy that was living in there. Couldn't you find another solution rather than lock your customers out? I work midnight shift and can't say I like using the drive-thru in -30 C weather plus safety issues since I am using something that cars drive up on.

Do NOT bank here. Advisors are poorly trained and do not know basic banking information nor can they even ‘advise’. Wouldn’t trust them and their advice as far as I could throw them. It is very clear that nobody cares and have no interest in helping customers, just care about their ‘survey’ that they constantly promote and scamming people into getting loans that they don’t need. DO NOT COME HERE

Went in to inquire about an auto loan I have with TD (I don't have any other accounts with them), with a simple question about how to pay off my loan. Dispite showing him the directions TD themselves list online, the employee I dealt with said that what I was trying to do couldn't be done. Not only that, but the employee told me my information regarding my account numbers was wrong (information which I was pretty sure about beforehand and which was clearly visible on my open 'easyweb' webpage), and that I should create a savings account with them just to use to pay off a loan!Ended up calling the customer support line, who not only confirmed that I COULD payoff my loan exactly as described online, but confirmed that I did have the correct account number (which is why I went in person in the first place).I get that not every staff member knows everything (especially as TD auto loans are an at-times oddly separate part of the TD system), but this is just poor service, and ensures that I won't ever deal with TD for banking or loan needs again.

Long story short called manager, customer support. Every single person was rude. Went there to get loan approval with an awesome profile. Mortgage specialist sukhwinder maini" treated us so bad that we decided to never do any business with TD at all. Basically told me that she could not believe that we really wanted loan until after our agent sent her the final offer papers. She did not provide me with any details or paperwork even after claiming she has done everything in rush hour and closing was due in 10 days. Even our realtor was shocked to see this kind of service. Called CMHC straight away and got the advise to change the mortgage broker. Happy to get the loan approved somewhere else within 3 days

We have been dealing with this branch for over 20 years and only have good things to say about it. Wealways get excellant customer service for any of our dealings with the branch. WELL DONE TD . We highly recomnend this branch. R&R.