TD Canada Trust Branch and ATM

Overall we had a good experience here. The only negative thing was as we walked in and we were waiting for our appointment there was a lady in the corner, she asked Are you here to see me?" no hello

Service is extremely slow at this location. There's a time for small talk and there's a time for being efficient. Took 4 employees and 25 minutes to get me a simple duplicate tax receipt. Also, the place needs a thorough cleaning. There's dust, mould and cobwebs all over the ceiling. Under-investment in the branch network is really starting to show.

I went to branch today to withdraw cash for my business. There was line up and a lady asked me to sign up on my phone and wait in car we will call you. 2 hours later I get no call or message so i went to ask when is my turn. They said we are closed you can come back tomorrow. I explain my problem to them if I dont make payment to suppliers today I will have to shut down my business because I cant get my supplies. Lady rolled her eyes and ignored me and said you did not show up we paged you. I showed her my phone it did not had any page. She totally refused to help me. I got such a big trouble now to arrange cash so I can make payments to my suppliers. I understand we need to be careful because off virus but they need to do something better for small businesses banking. Totally disappointed.

I had the pleasure of meeting Judy. I was in the line up and she came and took me to her desk to help me ! Which was wonderful as I was on my lunch break.She was so helpful, and full of smiles. There was another lady... I think her name was Jo.. she was coming in for a shift I think. Anyways she was just as fantastic. I'll totally be looking out for these ladies next time I'm in!!!!

Closed my account with them and settled my bills and now now I have a write off against my credit score.

After being a patron of this location for years, they continued for quite some time to hold onto business cheques for deposit, whereas other locations would cash right away. Would suggest if you're depositing business cheques that you don't want to be held onto for 5-7 business days, you should go to another location, especially if that location has a 'business counter'. The new evening shift Manager is not friendly.

Staff are friendly and courteous. They care about the health and sanitation of people in their building. The investing team are helpful and efficient. The one staff, was very helpful and explained the different RSP investment options and I was able to make the best choice for my situation. Thank you Ms Xang.

Great team to deal with. This branch wired over my down payment for my house to my lawyer for me. I was very uneasy with the process, but Kelly" was very helpful