BMO Bank of Montreal

I have always had good experience banking there but the blonde lady once managed to transfer over $200 to a loan company when I told her not to. She didn't admit her mistake, and got another person to help me, who was really nice about and apologized. Everyone else there are very friendly and willing to help. I never want to change banks unless there are new people. :)

Not very busy and they changed the hours again.

Great Bank very nice people, but used to have security guards so you could use atm walk in at night, now they lock the doors and expect you to use outside drive threw teller. Almost got hit standing there...because I pull trailers lots and cant drive three.

I had been with BMO for about 20 years. Through no actual fault of my own, there were some issues with my account, and so I went in to the branch to speak with them. I was treated poorly, and they were not at all receptive. I was trying to get some options, and was not given any. I'm so disappointed, and they seem to forget how powerful word of mouth can be. That's really too bad. I've now gotten set up elsewhere, by people happy to have my business.. and won't look back.

Rude staff at every encounter and scary advise from “senior bankers”.

Slow on phone calls

I went to deposit a little over 700 this past Saturday the machine kept spitting out and taking it back it eventually took my money gave me back my bank card with no receipt I waited a little bit for the receipt didn’t receive any so I just assumed that the money would be deposited when I checked my account the money was not there I called my bank to let them know I waited to the next day since there was some technical difficulties with the machine still the money was not there the money has still not been deposited Bmo is doing an investigation now I’ve been depositing through the drive-through for the last couple weeks and so far there hasn’t been any issue but this last time I tried to deposit I’m quite disappointed because it was for my rent that is on the first and the day with take 5-10 business days to get a resolution. I don’t know what I’m gonna do about my rent I to have to explain things to my landlord and will still have to pay a late fee for my rent. I’m not sure what happened there because there hasn’t been any issues so far but I’m frustrated in regards to this last situation I wouldn’t suggest putting large amounts of money through the drive-through. Highly disappointed and hope I can get my money back. And hear back from someone soon

I suggest going to see Godwin if you need help setting up any TFSAs or RRSPs. He is very knowledgeable and gives you information without pressuring you to do anything. He takes your situation into account and is honest in telling you what your best option is.

The tellers are snappy and unhelpful, turning down valid cheques and refusing to make eyecontact. Except Shiela. Shes awesome. Godwin (one of the guys in the little offices) is absolutely awesome and I love dealing with him! He is clear, concise, and does everything in his power to work with you. So glad to have had the chance to chat with him about our options! (PS. Shiela and Godwin are the only reason this place has stars).