Geek Squad

Customer service is filled with dimwits

Friendly. Helpful. Timely.

The staff were excellent. Senthil went above and beyond to fight for me to get as much value out of my service experience. It wasn't necessarily without some bumps in the road and really this kind of thing never is as technology becomes so intertwined in our lives BUT the staff there at the South Surrey location made the outcome of my service as good as could have been expected. They cared and they did their best. In the end, I'm happy enough with that. Also I think they appreciated that I did my part. I bought the warranty (a very expensive 4 year warranty) and this protected my investment in a very expensive computer. I think this mattered. I'm not going to buy a warranty every single time, but this time, it was worth it.

around a year ago i spilled a drink on my laptops keyboard, i sent it to geek squad to get them to ship it out to msi ( the laptops makers) to get the keyboard replaced. months past and im nearing the pickup date, the day comes and i go to pick it up, not only did they never ship it out but it was dropped causing damage. thanks geeksquad i can always trust you with my $2700 gaming laptop :)

Called 3 times, left message. No one returned my call until 8pm.Called another tech returned call within 15 min. Booked him. If this is Geek Squad normal procedure they miss out on a lot of business.

Poor customer service. Do not go here

go here if you want your problem to become worse