Boutique of Leathers/Open Road

Long story but, I bought my Dad a belt from the Red Deer location when I was about 14/15 and I am over twice that age now and it finally needs to be replaced. Had no idea he was still wearing it. So, I found out which one he wanted and went into the Lethbridge location where I was helped out by Jessica and Allyssa (I hope I spelled that right). Anyway, I was picking out the belt, and was mentioning needing to ship it to Vancouver Island. She had told me about the free shipping, over $100, online. Since it definitely needed to get there, I went online , while in the store, and purchased the 2 belts, and a wallet (hope he likes them), so I could get the free shipping. I feel bad that those girls didn't get a chance to hit their store target but they were so friendly, and even helped me with the name of the wallet, whilst shopping online. Even though I didn't buy in-store, they were the reason I bought two extra items and made the experience fun. They even laughed at my dumb jokes. Thanks, ladies! You really helped a lost soul help out her Dad. Hopefully, these belts last him another 17+ years. Money well spent.

Terrible customer service

Two newbie bikers here...entered the store looking for chaps and gloves. Staff was so helpful, friendly and knowledgeable. Selection was wide and wonderful...great shopping experience!

Bought my wife a pair of gloves. Not even a month later the gloves tore will she was putting them on. Tear was not even at a seam. When we brought them back we were told they would need to be sent out for repairs instead of receiving a new pair of gloves, this took a long time and the repair looks horrible! Very disappointed! Will not shop there again!

Great selection for the leather person in your life. Excellent service.

Quality not what it used to be.

Helpful friendly staff.

Staff is friendly, helpful and very knowledgeable. Great experience shopping there