TD Canada Trust Branch and ATM

I am in the process of moving the 1st of 2 mortgages from the TD Father Tobin Branch. TD's slow processing of a new home purchase cost me $3000 in April 2021 because I had to delay closing. I have had enough. When it's in their interest they will surely get a hold of you. I have the branch financial advisor calling me from time to time asking me if I am doing anything with the money in my account that is sitting there. Well sir, it is not your job to be looking into my account when I have not asked you to. I will be looking at lodging a complaint with the Privacy Commissioner as no branch employee has the right to access my profile without my knowledge or consent. I pay the fees on the account so it's my business, not yours.If the branch manager would like to call to discuss my mortgage situation, please free to. My name is Amer Sheikh phone number 416-5**-6**6. Otherwise, the mortgage is moving by September 15 with the RSP and TFSA accounts following shortly after.August 29 Update:Scotiabank approve my mortgage switch within 2 weeks of the application submission. I will be moving my principal residence mortgage from TD as of September 3. I have 4 mortgages and after September 3 only one will be remaining with TD. I wish TD management would realize that there is a competitive market out there for clients like me who have a substantial net worth and it costs you more money to gain a new client than it does to keep an existing one. The last mortgage will be moved as soon as it is in my advantage to do so. Next, I will be moving my RSP and TFSA portfolio as well as the cash.PS: The financial advisor said he would have the assistant branch manager contact me to discuss my issue that day. To this day, I have heard nothing. Unfortunately, customer service is not something this branch values despite all the corporate garbage they put out there telling how much you mean to them. Actions speak!

Extremely poor service, big line up. Rather than help customers, associates feel the need to go to employee only area to discuss things in groups.

TD and all there locations are a big joke. I have had repeated fraud on my account and they cannot even protect me. what kind of bank are they.

The worst Customer Service Manager at this Branch. I been with TD for 25yr plus and always had great experience but not at the Father Tobin and Tobrham branch. Dealing with Sandra was horrible experience and made me feel very uncomfortable by accusing me of bringing a false cheque which after bugging her to check my history with the same cheques which I get from my Broker of Record (Realtor). She was discriminated towards me for some reason maybe I wasn’t wearing my suit today and in the pass the other customer service manager knows me by doing business at the branch and is very kind and nice I don’t know his name but he’s young gentleman with some facial hair. Sandra is the opposite and made me feel very unpleasant and wasn’t professional at all. Beside me was a gentleman depositing his cheque and she didn’t hold his cheque but mine policy changed. Seems fishy to me…….. what made it worse is that she kept the cheque up on the air and kept comparing the previous to it and told me that the signature don’t match but that’s not true because it’s from the same brokerage as my previous cheque and same broker of record. Doing that made me feel very low and don’t want to see with this branch going forward. I picked my cheque and went to BMO and let me tell you how good the experience was and they welcomed me with open arms and no hold on my cheque at all.. way to go BMO.. I’m really curious to see if any upper management will reach out and give me a good explanation of how I was treated by Sandra at the branch on August 17th 2022 at 5:15pm. My humble request is to please check the cameras and see how she dealt with my situation as a manager by holding up my cheque and making sure it’s a real one… 25 years plus and I get this kinda of treatment…Wow what a service after posting the review I got a email asking me to send my contact info and the explanation of my experience which clearly they can read it here but I guess no one cares anymore. Amazing management TD for not returning emails or calling the client of 25+ years. I’m closing all my accounts with td including my mortgage as I’m taking it to CIBC as they have the best customer service ever… and this post will be up on my social media including all my friends and family as well.0 stars for TD…

Visited a few days ago , staff was knowledgable, considerate and helpful. Overall good experience

Customer service is grade A at this location. They are professional and kind. Kishan Gandhi help me in online bank account when i had a problem in a very humble and respectful way. Highly recommend it

We had a Excellent Service From Shobita Arora More than our expectations…..

Very slow service. One hour wait to deposit some USD

This is a very clean and well decorated branch. The Tellers are all good. The ATM works. Incompetence is a word that comes to mind. We are seriously considering moving all our assets to another Bank.