Pandora

Very friendly Staff, many cute charm selections. A great working Team helping each other out to give best customer services. I have been there few times lately purchasing & exchanging, always a pleasant experience.

Sara was super friendly and helpful over the phone! And one of the better customer services I've ever gotten at any other Pandora location. When I went to the store, Elaine and Hema helped me out, and knew what I was there for already. They were all so pleasant and patient, and made sure I left happy with my purchase.

Wonderful service! Helped be out when they didn’t have to with a way overdue return and helped pick out all the charms I needed for my daughter’s future birthdays which I won’t be around for. Thank you to their kindness and helpfulness ❤️❤️❤️

I went to the store to return the earrings that i bought at Metrotown as the item is not closing properly. The salesperson just told me that they can’t do anything as i bought it at Metrotown. It is hassle for their customer to have this policy. The salesperson says that i cant return it because i wore it already but I didn’t she didn’t even asked me if i wore it already but she assumed already it means she’s accusing me of something. I don’t want to give any stars to be honest. Poor customer service this is the worst pandora place that I've been.

I had a terrible experience at this location!I went to the Coquitlam Center store on Oct, 24 around 6:25pm to buy a gift for my friend's birthday.Two other guests were served at that moment. Sara approached helping me find a gift,I told her it was for a birthday, and I looked for the earrings.She showed me a bunch of samples and a booklet of the earrings they have at the store.My husband and I chose a fabulous set of earrings which my friend may love.When she was wrapping the earring, I asked her to put a gift receipt as it's a gift.She mentioned that IT'S A FINAL SALE SO I AM NOT ELIGIBLE FOR GETTING IT AND SHE STAMPED 'FINAL SALE' ON THE PURCHASE RECEIPT.She kept saying my friend would like those earrings. Because they're popular ones.I wasn't happy not getting the gift receipt. It never happened to me before.( I assume this is not only me who's had such this terrifying experience at this store! )However,the store seemed busy by organizing to close the store.My husband and I felt unrespectful but we just left the store.This problem continues to make me uncomfortable and it's been bothering me for the last few days.The reason is that the item is not a final sale one.I definitely checked the price of those with my hubby when I purchased them, it was even written off the price $ 55.00 of the booklet too.I've never experienced anything like this before at Pandora stores, or met any employees who are not professional and lied such a thing to their guest.I know my friend will love them to wear and be pleased with what she is getting from me.But. This matter is not for the staff to judge whether my friend will like it or not.I absolutely DO NOT want to face such an experience at Pandora anymore.The staff will have to be thoroughly trained to prevent any such problem from happening to any guests.I don't think I would spend my time and money to get any items at Pandora for a while because of her attitude.It would be better, if it was easy to contact Pandora Headquaters.

Today's Boxing day for big sales.Sale 50% off.Customer is looking for gifts buying.Too many people line up at front store.

What an atrocious experience. I will never recommend this location to anyone.Today, I was in a great mood as I was celebrating my birthday with my family. While I was out, I thought it would be a great idea to exchange the faulty earrings I had received as a gift from my friends. As soon as I walk up the store, there is a stanchion that blocks you from entering the store. Mind you, there were no customers inside except two associates. One associate came up and asked me what my reason for the visit was in a very demanding tone. As I tell her I wanted to possibly exchange or look at other earrings, she tells me straight away in the same tone for my receipt and proceeds to give me hand sanitizer.[I thought at this point, I would be invited inside to take a look at the new products but no. My family member and I are still standing outside with the stanchion between us.]I proceed to tell the associate what is wrong with the earrings but she insists that the earrings are all final sale regardless if I had a gift receipt or not. The associate then tells me she has to ask her manager so she TAKES my earrings and doesn't come out for a minute or two. All this time we are STILL STANDING OUTSIDE. My family member and I felt so HUMILIATED and DISCRIMINATED as this was NOT AN INVITING ATMOSPHERE at all. The manager comes out and asks me whats wrong with the earrings again, then progresses to say that I should go back to wherever I bought it. I even stated again that it was a birthday gift and I have not worn it out at all. The manager also stated that their location is a franchise and cannot do anything about my case and told me to go to Langley stating its a short drive. So what the manager is telling me is that they prefer not to deal with any exchanges or simple customer care issues. All they want is to be a profitable franchise.All my years working in retail, I have never felt so humiliated and felt so wrong for going to ask for a simple exchange for a PANDORA product to another PANDORA product.This completely ruined my mood ON my birthday. I know now that PANDORA COQUITLAM is NOT the place to go ever again. Upon writing this review I also am not surprised there are so many other ONE STAR REVIEWS.

Sarah was an absolute gem when helping me pick out a ring. She was kind and welcoming the whole way through our consultation :)

I have been shopping at pandora Coquitlam for 5 years. I live out in Vancouver and go to coquitlam because of the exceptional customer service they provide. The staff team is phenomenal. They are very knowledgeable about the charms and products they sell. The management team are always extremely wonderful and welcoming. They always go above and beyond with everything. I can't thank them enough. I always recommend pandora coquitlam to my friends and family. Everytime I bring a friend or family, they are never disappointed. Super highly recommend! If your not shopping at this location you are missing out. I have been to metrotown, downtown( Pacific centre), langley ( Willowbrook mall), north vancouver(park royal) , Richmond. As I am a collector and coquitlam pandora is by far my favourite store.

We had a wonderful time shopping here. Our sales associate, Angelina, was kind !and very helpful. It was refreshing to meet someone with great customer service. I will definitely be shopping here again!