TD Canada Trust Branch and ATM

Terrible experience for a simple mortgage renewal with the mortgage specialist, Alan Tang. Perfect example of how it’s about their convenience instead of yours.Several phone conversations with Alan, and he had me drive quite a distance to the branch to “finish the paperwork”. No communication about a specific appointment time or how long it would take, and when I arrived, I was told to come back another day since there was nothing really prepared and he wanted more time before closing. Showing my displeasure, Alan then suggested that I could e-sign if I promised to get it back to him before midnight.I asked why he didn’t give me the option to e-sign in the first place, and his answer was that it was a lot of work for him to reverse the paperwork if a client didn’t e-sign the documents on time. Clearly his time is important but mine isn’t. The manager stood by the whole conversation and tried to do a friendly laugh as he parroted Alan’s explanation about the possibility of extra work for them.Without a hint of an apology, I told them that I guess I would shop the mortgage, and Alan replied with a simple “okay” as he walked with me to the door. I guess he wanted me to be more thankful for giving TD my business.

What a Joke. We were so disappointed with Eric’s skills for mortgage applications. Lack of communication, language ability so weak. Negligence. He uses underwriters to cover his weak skills in doing his job. Low quality employees.

They have business line priority but they asked me to stay in long line with other customers. Why even they have that line….. 2 hours of waiting….

I’m new here , I’ve been here for about 2 months and have been cashing the same checks from work for over two months. Even with proper ID they wanted to hold my checks and I don’t think it’s fair the bank use my checks as leverage to trade while I wait for my money. Disappointed in my experience. I do not recommend this location I’ve never had any issues with any other location. I wouldn’t waste my time going here if I were you, customer service isn’t the greatest either the energy isn’t all that great

Horrible customer service from a customer service manager who was working today. he was getting visibly frustrated and had no idea how to deal with a customer service situation hence his role in a customer service. What a joke do not come to this branch. He needs more training.

Worst financial service I have. Financial advisor had no idea about the benefit of the card. then send it to wrong address. after a month of waiting went there and got the card while the envelop is open. that's why left TD many years ago.

The team here is very courteous and professional. If you are looking for great investment advice ask for Adam! He is by far one of the best in the business. This bank is neighborhood friendly and helpful.

Absolutely terrible customer service. They deposited something incorrectly in one of my accounts, andwhen I tried to fix it they treated me like I was stupid and there's nothing they can do.Got it fixed on the td bank line in minutes . Don't bother with this branch.

Our banker at this branch is great, no complaints. The exterior of this bank is a mess - due to all of the smokers. It looks as though the staff are most likely the ones throwing their cigarette butts all over the sidewalk - and the bank is fully aware of it - due to the exterior cameras. Bank manager: install a device to dispose of the cigarette butts - it is your responsibility to keep the area surrounding your business clean.

We had a really bad experience applying for a mortgage with Eric ( Cheung Kiu Ming). He wasted our time and money. Negligence and lack of accurate communication. Be aware of that guy he doesn’t know how to do his job. Canada is facing a shortage of employees and it seems they’re hiring whatever who they find to take the job. We we’re basically discriminated