Hertz Car Rental - Minot International Airport Hle

Thanks Hertz for leaving me stranded at the airport when my flight was delayed. I get that it was after your hours of operation but some type of contact ahead of time would have been the proper thing to do. Apparently having a reservation with you means nothing.

Old owner is a grouchy old man and has no respect for his customers. He refused to give me a rental after I had already reserved one and tried 2 different DEBIT cards (they only take credit cards). I only needed it for 1 day. Go to AVIS they have great customer service

Terrible experience, I made a reservation specifically noting I was under 25 (because normally there’s a fee for that) and was told after I arrived at the airport they don’t rent to people under 25. I had my reservation for nearly a month and was never reached out to or notified of this. Not only that but the manager was extremely rude and unhelpful. Left me stranded me in the middle of ND without any transportation and literally walked back into the office before I could even say anything

Terrible vehicle conditions; unsafe for the roads to be honest. Car was filled with dirt; trash; and even water INSIDE the vehicle upon receipt. Returned it on time; yet they tried to charge an extra hour for my rental. Upon showing my Travelocity email confirming the time; charge was reversed the next day. DO NOT rent with them; no care for the safety of their renters; that’s a scary thought.

I wish I could make it zero starsThis may not be a great comparison as I have never rented before but in my opinion this was definitely the single most horrible car rental experience.The employees were either unprofessional and downright rude or ignorant.I had one question on their rates and despite repeating the question multiple times I never received a straight answer.When I turned the car back into a different employee I was treated with a nasty attitude. Would never recommend this company to my worst enemy. Be warned!

Hertz staff at the Minot Airport location were excellent to deal with. I rented a vehicle to go between Minot, Airport and Williston, ND. Checking out the vehicle went real smooth and took less than 10 minutes. Car was in good condition and working order. I checked it back in about 3 hours after renting it to the Hertz at Williston Airport. Had to use the key drop at the Williston location because their staff was absent during business hours. Williston's staff screwed up on the car check in, the result was I was double billed. Minot's staff were very helpful and able to get it corrected.

Hands down best hertz location. Flight came in after they were supposedd to close and they waited for me and another customer off the flight . I was assigned a Ford Edge that was clean and fully loaded. On the way to the hotel the Tire pressure light came on so the next morning I went back out to the location where the owner was at the counter and quickly exchanged my vehicle on under 5 minutes. When i got home, i realized that i left something in the car, so when i called they veifed my address and sent it off. You have to appreciate the smaller locations that push most of their efforts towards Customer service and maintaining their fleet to the highest standards.

Yesterday I was in the phone with a lady who was very rude and unprofessional. I ended dismissing the call. They deserve no bodies money.

Car was not clean, soda exploded under front seat when the temp dropped. front fender falling off, unsafe shaking in the back end of the car. I informed the manager" and she dismissed the concerns and sent the car back out the next day. No one at the desk from 10am until after 12 when the flight left so could not even address in person. Beware

My husband rented a car in Sioux Falls, SD on 11/10/16 for one week. He was driving it to Minot, ND when he was in an accident, and unable to drive the car anymore. He went to the Hertz rental facility in Minot, ND on 11/11/16 where he was told he could pick up another rental car for the remainder of the week. The gentleman working was very rude and discriminatory. He refused to give my husband a car because he looked and acted fishy". After my husband requested his money back