Flexstone Coatings

Fantastic looking and durable product. Can be done by reasonably skilled diy or they have pro installers avail. We did my parent’s 140 sqft deck in 4 days - including one day for replacing the subfloor. Highly recommended.

Summary: Terrible experience with this company. They threatened us with legal threats, and they put a lien on our property. They lost the case months later and we got refunded everything. Here are the details.We hired this company with high hopes to coat our leaky decks with their product. They checked out our decks and claimed they could do the job. Unfortunately they did not go over our gutter which had clear holes where water would penetrate the suite below. The following night it rained heavily and flooded the down stairs suite. As a result we did not pay them the remaining balance we owed as the job was incomplete. They did initially come (attempt to) fix the job by going over the gutter, but still there were issues as a result. These issues included were; continued leaks penetrating the suits below, water got underneath their coating which was creating little visible bubbles, and water damage in the suites below that resulted in their initial attempt to apply their product. They demanded we must pay the remaining balance, otherwise they will not help us any further. Why would we pay the full amount when the problems are still on going? Thats why we hired them to fix these issues. They proceeded to put a lien on our property and threatened my father (during Christmas time) who was in the hospital with severe health conditions with legal fees. They claimed that we were lying about water damage and until we payed the remaining balance they would offer no help and would have to pay “nasty legal fees”. Losing our trust completely we were not going to be intimidated and we decided to not pay the remaining balance and go to court, and recently we just won the court case getting reimbursed $30,000+ for our initial payment plus legal fees we paid. We would of been happy to pay the remaining balance (we already paid half the bill initially) if they came and fixed the issues. They chose to go with court threats over a few thousand dollars instead of helping and building trust to their customer. In the end the court case speaks for itself, a company should never treat their customers the way flexstone treated us.

I installed a Flexstone system by myself years ago and it turned out beautiful. But when I hired a flexstone professional, the job turned out to be a disaster. Kevin Spafford and his crew were totally useless and didn't follow even their own Flexstone guidelines when prepping the surface of the deck or installing the product. I had to fire him and hire another company to finish the job. Beware of Goldcoast Construction or whatever it is that they all themselves.

Flexstone President and General Manager, Ken Magoski referred me to one of his approved installers, Goldcoast Renovation and Decks to install Flexstone over my vinyl deck. Ken assured me that Goldcoast owner, Kevin Spafford, would do an excellent job. Goldcoast did a terrible job - Kevin and his crew made an absolute mess of my deck and surrounding area. They didn't tape anything off before completing the work so there is undercoat, clearcoat and flakes on my siding, trim, railing posts, stair stringers, railings. The vinyl was not secured properly and is curling up. They didn't protect my belongings under the deck so there is flake all over the concrete, landscaping, chairs, inside my bbq, under my deck. Kevin acknowledged the poor workmanship and promised to resolve, but it's been 6 months now and he has stopped responding. I also called Ken at Flexstone who said he would contact Kevin and ensure he finished the job correctly, but after two emails and months later, no results. Neither Flexstone or Goldcoast have any integrity or follow through. I have a partially finished deck and a huge mess on my hands that will cost more to fix and clean up than I paid for the deck. I would not recommend either of these businesses.

I like to think of myself as a Do It Yourself" kind of guy

Terrible people stay away.

Discovered Flexstone as an alternative to the nearby rubber surfacing company I hired to resurface my deck. (They could not fulfill the job due to significant shipping delays). A friend decided to do their deck as well. Flexstone combined our orders to save freight charges, provided instruction, tips and all tools, tapes and cleaning solvent needed for DIY. Just needed a couple of buckets and a drill for the mixing tools. On their website is an informative video for DIY as well. Within a week we received the product. By the following week we completed both deck resurfacing projects. It is a 3 stage process that requires about 2 hrs labour each day per average deck from start to clean up. I would recommend having 2 people minimum for DIY - one to mix product and one to apply, read the instructions and watch the video. Product self levels, easy to use and unlike other products it can go over top of existing Duradek product. I had to do a couple minor repairs on existing deck but they supplied the taping materials for that too. Saved more than half of the price quoted by professional resurfacing companies. The finished product is fabulous. Waited for the winter weather before providing this review. Everything is bone dry under the deck, no leaks and no damage due to scraping or shovelling. I would highly recommend this product. Customer service is top drawer exceptional.

This product is superior to anything else that I have seen with regards to durable, waterproof flooring for a deck.Ive used it on two of my own personal decks at two different places. Im not an installer, but I was able to do it myself both times. The final product is incredible and the staff were totally helpful in coaching me through the process. Follow the instructions and you will end up with something far far superior, durable, better looking than vinyl.

Wonderful product decent installer but when quality of finish was unacceptable ownership would not stand up for their product or their installer would never deal with this company again would recommend you highly avoid them unless you want their product and do it yourself