National Bank

If you value your time/ sanity, do not open an account with NBC.- Opened an account online. Received a message saying debit card would be sent in the mail.- One week later, still no card. Received PIN in the mail.- Called customer service, waited in hold for 22 minutes, line disconnected before i could speak to anyone- Called this branch, they didnt pick up- Contacted customer service via Facebook messenger. They advised that if I needed a debit card right away I should attend the branch- Drove to branch, showed them confirmation email as well as conversation with customer service. branch refused to issue card. Teller went to ask manager, manager advised that if you open an account online you cant get a card from the branch until after 90 days and one direct deposit goes through your account.- The branch doesnt know why customer service advised that I should attend the branch. Customer service doesnt know why the branch wouldnt give me a card:- Told teller to close account. Gave up.Wasted my time and gas driving to Mississauga (closest branch). Google will show an NBC in Oakville, but its not an actual branch, just Wealth Management. Be aware that there are very few convenient branch locations.Not sure what kind of bank makes you wait 10 days to two weeks for a debit card. Its 2022. Not sure what kind of bank has online customer service and branch customer service that dont communicate with each other?Ive opened accounts online at normal banks before and received my card in two business days at the most.Confirmation email implies you receive your account information after signing up online (you don’t). If you need to switch a PAD to your new account, you wont be able to do so until you receive your card (up to two weeks apparently).There is a reason why most people choose to bank with the Big 5. Please listen to the reviews you find online about this bank and stay away.

First time for past 10 years I decided to open account at National bank in Oakville. I was so happy with service. My advisor Mr. Asad Khan did excellent job. He opened Canadian and US accounts for me. And suprise me with Mastetcard with high limit. It took him only 25 minutes. I am so happy wiþ quality of his job. I will advise all of my friends to come to him

I was at the branch to open an acct and Mr. Asad Khan was so helpful, highly professional and he was able to give me financial advice to help my banking needs.

My visit to NBC Oakville today, gave me a great and different view of financial advisors after meeting with Mr Asad Khan on account opening. 20 of Asad in NBC, would make it a much better bank to use.He is detailed

One of my friend referred me this location and Asad Khan(Financial Advisor). He's very knowledgeable and guided me through my financial needs. I would recommend him to my friend. Very satisfied with the service I have received from this place.

Had a great financial experience after meeting with Mr. Asad Khan. We had visited the branch for financial advice and got a detailed insight into our portfolio and financial options which were unknown to us before. Mr. Asad Khan made sure that we had a clear picture of what our options were and guided us smoothly through the process. It was a professional guidance but in easy words which a layman could understand perfectly well. I would highly recommend my friends and family to visit this branch and refer Mr. Khan for dealing with their investment and financial planning.

Mr. Asad has provided us with invaluable assistance through his extensive industry experience and knowledge. He meticulously explained the benefits and details of the product, and shared valuable advice and insights with us. We are extremely pleased with the level of service he has provided.

Great service. Very helpful staff. We've had a mortgage and LocC here for about 10 years. Competive rates and the All-in-one product is helpful.

I and my wife opened a professional account with NBC. We got an amazing serving from financial advisor Mr. Asad Khan. He was quick and thorough in his job, he is very knowledgeable. I would recommend and refer Asad khan to anybody who is looking to open an account with NBC.

Yesterday was the last straw. After years of poor service, this bank confirmed that they don't want my business!!!! I received a letter notifying me that one of my GICs had matured. NO instructions on how they would like me to contact them for the renewal. So I called and waited 75 minutes on the line. Given with the account number and certificate number on the letter, the customer service agent was not able to find it. He did find my customer file using my name, address, phone number and birthdate. He then said he didn't have enough information and that I would have to go to a branch and present my driver's license to complete this renewal. The comfortable green bank actually calls me to renew GICS. Yes, the people in this branch are nice, but head office is not.