Kal Tire

Had a great experience here and would definitely recommend this place.I ordered a set of 4 tires for my Jeep through the call centre.However they delivered the wrong size. We was facing a couple of days to wait which would of been a disaster for me.Nevertheless, the staff bent over backwards and actually got me a better set of tires at the same price. They also had extra workers installing them which meant I was able to get my vehicle back on the same day. I really appreciate the effort they put in for me.

TERRIBLE SERVICEWe got our tire replaced, and everything was fine until we went up to pay. The tire price was higher than we expected, we went in to ask about it. Abrar defended it by saying he talked to one of us on the phone several hours prior to giving us the price. Maybe it was our fault for mishearing the quote, however, he went on and said, If you don't like it

Great customer service here. Ramon has helped me several times and has taken the time to explain services to me

Kal Tire at this Richmond location used to be really good, it was staffed with good people who had cared about their work. They have had earned my loyalty, and I had subsequently purchased two sets of tires, 4 winter rims, full sized spare tires & (plus miscellaneous brake job) from them over a 6 year period. Had liked them so much that I would not hesitate to recommend Kal Tire location to anyone I knew. Today I showed up at my scheduled appointment for yet another set of Nokian All Weather tires, and had the intention to have them service my engine & inverter cooling systems(it's a hybrid vehicle.) Walked in, waited patiently, as I saw the one & only counter staff wearing a reflective vest was running in & out busily. Of course, I didn't want to interrupt so had continued waited on the black rug in front of the service desk without raising a tone. Can't remember how long I waited but it was long enough for me to learn the first name of one of the counter staff(overhearing their conversation) plus the other who spoke impressive fluent Spanish. Sadly during the whole time, they had treated me like thin air: no acknowledgment of my presence. I understand they were doing the best they could, probably due to staff shortage. I didn't want to intrude, so had continued waited. At the meantime I noticed the premises was well organized. There were two customers seated in the waiting area. The lot with no more than 4 vehicles.To make the long story short: if they had simply hi"

Went there with a flat tire, near the close hour so it was understandable that the staff wouldn't take it. However, the staff show no efforts to suggest or answer if any shop nearby (the attitude told everything). I ended up looking up on Google and found Fountain Tires which is 1.5km away. The team at Fountain Tires first said they didn't have enough time (close at 6), but after 20s, they said they could stay a bit late to help with. They ended up staying until 6.30pm to help me. I have suggest Fountain Tires to friends and drop a review here for anyone who is in the same situation will have a reference, as a matter of fact.

Painless to book an appointment online. Same price as quoted online before the appointment. Tires were changed in a timely matter as well. Thanks

I have gone to the Ontario Street Kal Tire for 8 years. The staff - especially Abrar and Ramon - are very knowledgeable and have become friends. The technicians do a great job of servicing my car, and provide helpful information when decisions need to be made. I highly recommend this Kal Tire !

The staff at this Kal Tire are extremely efficient, knowledgeable, and kind. I made my way there during the recent snowstorm as my tire pressure indicator light came on and they quickly put more air in my tires and reset the code and refused to charge me . Made my day. I would highly recommend this business to anyone.

Amazing customer service, clear description of services performed and really fast service! They also ensured the performances of other tires are in top shape! Highly recommend this location!

Pleasantly surprised tbh. Was a little worried after reading all the negative reviews but they had the tires I wanted so I took the risk. They honoured my appointment time, and the new tires on and a wheel balance done in the 2 hours quoted. No weird upcharges or anything. Pretty good!