Innovative Sport Medicine - Mayfair

Shari fixed my leg! This is the place to go if you have some kind of leg/knee/hip issue! I was able to do a trail race with no problem today even though I've been having issues with my leg all week before. It's feeling good now. Thank you Shari!

The team at Innovative Sport Medicine are truly incredible! I had the pleasure of working with Taylor Pratile for chiropractic and Aaron Ashe for massage. I was intimidated coming to a sports clinic as someone not very sporty, but was immediately made to feel at home with their awesome reception staff. The quality of care I received at this clinic is top notch.

Wonderful experience over the past 7 years with my Sport Med doctor, physiotherapist, and now the Strength and Conditioning coach. It takes a lot for a young guy to get back on his regular routine after two back surgeries, but they've worked with me (and continue to work with me) through each step of the way. A+ all around, would recommend to anyone.

15 years ago I had a very serious accident that put me in ICU. One result is a very serious shoulder injury that had me living in daily pain for the last 15 years and greatly impacted my ability in my chosen sport. It was time for surgery - or so I thought. Dr. Marcus Robinson set me up with strength and conditioning specialist Adam Wasylyshyn. I’ve done lots of Physio and strength training in my life and had pretty much resigned myself to surgery as nothing had worked up to this point. Adam changed my life - I mean truly changed my life. Through his expert guidance I am now able to compete at a high level in my competitive amateur sport with no pain or hindrance from my shoulder. My daily quality of life is also much improved. It’s astonishing to me how Adam was able to do what no one else could do for me in the last 15 years. I am extremely thankful to Adam Wasylyshyn, Dr. Robinson, and the whole team at Innovative Sports Medicine for what they have done for me.

This is the only clinic I recommend to my friends and teammates with hockey injuries of any kind. Not only do they get you in very quickly to see a doctor, but they actually listen to you and your needs. I've been to both this clinic and one near U of C for head injuries. The one near U of C pushed medications while Dr Lipp at ISM made a non pharmacological treatment plan that worked well for symptom management. He was also exceptionally easy to see for follow up and more than happy to fill out any documents needed for work.

Fantastic care and knowledge. Dr Marcus Robinson treated me for a rib injury. Was quick to figure out the issue and suggest his recommendation. Back to 100%.

I saw Keith once so far and it was excellent. I've seen a few physios in the past for a chronic injury and he was very informative and knowledgeable comparatively. He was very quickly able to assess what is going on with me and I think he hit the nail on the head! He really knows his stuff. The only reason I didn't give 5 stars is because of my interaction with one of the admin assistants. It was my first time coming to the clinic. I walked in to check in to my appointment with the admin assistant with shoulder length straight dark hair. She didn't greet me (or acknowledge my existence) and didn't make eye contact- her eyes were glued to the computer screen the entire time. When I told her I was new and asked about my appoint she quickly answered without taking her eyes off the comp screen. I felt as if I was inconveniencing her. When I went to reschedule with her after the appointment, same treatment only this time she quickly deferred me to book with the adjacent admin assistant, who was a lot more friendly and personable. My husband goes to the same clinic and shared he had a similar experience with the same admin assistant. Not a great look for being the first point of contact to the clinic.

Good clinic with professional doctors, but I think they need to work more on communication skills. My son had his MRI and we had to wait more than 3 weeks to hear back from them ! I had to call them and tell them we have done the MRI and we were waiting to see the doctor, they said ohhh yes we received it .

I have been involved with this clinic for the last 5 years (Several injuries to several joints).I feel cared for because of their collaborative team approach. They’ve got a great relationship with the very near-by Mayfair Diagnostic. Also the doctors work with the other team members: physios, Chiro, massage etc. this may sound like a one stop shop but I fundamentally believe they’ve staffed their clinic with the best of the best!I’ve seen several of the Drs (Robinson, Brett, Meeuwisse, Hunter) in the clinic and I have been impressed with each one. I love that after the appointment they provide you will a summary of an action plan. There’s always so much information and discussion - I appreciate that I have a reference to follow up with at home. They also provide any necessary prescriptions. And if Chiro or physio is recommended they don’t push their clinic on you - they say find a physio of your choice. Thank goodness there’s no pressure - that to me speaks volumes to their confidence in their clinic.I have worked with three different Physios, three different athletic therapists and Dr Cultrera (Chiro) and each one has been fabulous. I feel like they want you on your road to healing but that my time and benefits aren’t wasted with unnecessary appointments. However, if I need support I can call and certainly come in.This may sound somewhat insignificant but in my opinion it is important: they have reserved parking right in front of their clinic and there’s wheel chair spots. Having needed help due to mobility issues - their office makes this easy: from parking stalls with proximity and accessibility to accessible doors and washrooms.The front staff are always cheerful, helpful and efficient. I always feel welcome with their smiles and their genuine interest in my healing. I have nothing but praise for Kathy, Amanda and Tola.I appreciate the ability to book online for physio - I feel it saves me time. That being said there’s no obligation to book online so I will sometimes call.I’ve had two injuries that the clinic were not “specialized enough” (which is completely understandable - hand and jaw) to help me in the clinic. In both these instances they recommended a path to access specific and specialized help for the injury.I did have a very unpleasant experience with the orthotist Carla. It took five visits (only one at Innovative the rest at her other location) and I still did not have splint. I was yelled at, eyes rolled at and she even said “what is it you want?” To which I replied “help.” I was not able to get a brace or splint or referral to have a customized support designed for me. I have worked with orthotists for 30 years and have never been made to feel like Carla made me feel: like I was an idiot, that I wasn’t worth listening to, that I was a nuisance and ultimately she didn’t care. Independently, I was able to connect with someone else and I had a customized support built in one hour. I asked a colleague who has also attended innovative and I asked about their experience and they said “innovative is great - Carla not so much. I try to be polite as I’m a bit afraid but I don’t think she actually cares.” While I am somewhat comforted by someone else sharing a similar experience - I hope that Innovative will consider adding a compassionate, innovative and inquisitive orthotist to their team.I’ve asked hundreds of questions and I need time in my appointments to ensure understanding and I’ve never felt rushed or dismissed by any doctor, athletic therapist, physio, chiropractor or front staff.I recommend this clinic to anyone who requires a team of experts to get back to your baseline before injury. This collaborative team will get you back to where you were and empower you to be stronger than before.

The team at Innovative has gone above and beyond for me. I broke my leg in a few places, and I have had aggressive goals and a very fast timeline for return. Working with Keith as my physio, Caera for blood flow restriction therapy, Adam for strength and conditioning, and Dr. Robinson for everything else. They have been super open with me, very flexible on scheduling, and listening to my goals, likes and dislikes. They have allowed me to take calculated risks when needed, and slowed me down when needed as well. I absolutely would not be healing on my timeline without them. BEST TEAM EVER.