Agassiz Animal Hospital

I have read some of the reviews and I am surprised by what I read. Every interaction I had with the staff and Dr Pettis, the service has always been professional & friendly. The quotes I received has always been accurate. On Nov 26, 2020, Dr Pettis removed a huge lump off the top of my male dog's head. She did an excellent job! I couldn't be more pleased with the surgery. The quote was over $300 less than quoted because Dr Pettis was able to remove it in half the time quoted. Talk about being honest and having great integrity. They could have charged me with what they quoted and I wouldn't have known. I was quite surprised with the lower amount I paid for the surgery and also impressed with their honesty.

To be fair I could be wrong as I never did see the vet interact with my dog. It was a bit of a rush appointment as he had a bad infected toe, to put it in perspective it was about four or five times its normal size. When I got theremuch to my surprise, I'm not allowed in the building. They took my dog in and then called me an hour later and told me to pick up my dog. This is a bit upsetting as I would have liked to have spoken to the vet myself, that is other than on the phone. I would have liked to have seen her reaction to his toe and I had questions that I couldn't think of an hour later when I'm sitting in my car by myself. The vet only talked to me for a couple minutes about my dog's toe but spent most of the time talking about payment. I wasn't told until that moment that they don't accept cash so I had to go out of my way to deposit the money into a bank account and then do an e-transfer to them which they were not happy about. And they informed me that they would hold the prescription for his infection until I made payment, even though I was standing there with cash. This was not only upsetting and it seemed a bit aggressive.. It put me on the defensive immediately.. I had to drive back to you Sunshine Valley do the bank thing and then go back in to Hope to pick up the prescription which probably was going to be closed by the time I did all this running around.. All because they couldn't take cash. I want to see by the time I got around to doing the e-transfer it was about 8 at night my dog's foot wasn't any better in fact it was worse. 2 days later still no prescription then I find out why... I got notified that the e-transfer did not go thru properly... something happened and it didn't go through.. to be honest I didn't care at this point cuz I went out and got antibiotics from another source. The last thing the vet said to me on the phone was to come back in another week so she can look at his foot again.. Fat chance... for all I know the vet never even laid eyes on my dog.. I don't know cuz I wasn't there. Not a good experience. Leaves a bad taste in my mouth. kind of like they're in it for the money not For the Love of Animals. I won't go back again.

Very caring Staff. Was thereAbout 2 years ago for my rabbit to be spayed and my Cat to get a check up. They left a lasting impression on me and I would definitely go there again. The prices are a bit higher but definitely not the highest I've seen though it understandable as it is a vet hospital.Love the staff and Dr. Pettis is amazing.Thank you again for all of your care and support over the Years.~Shawna Gaudette

I cannot state this enough, Dr. Pettis and her team are absolutely amazing. She had been our vet for over 3 years to both our pet pig and our two Irish Wolfhounds. She has consistently made herself available when we need her, she has gone out of her way to incorporate specialists in our animals care when needed- and the prices are amazing! I highly recommend Dr. Pettis :)

Superb staff. Very knowledgeable and caring. I have been bringing my dogs here for four years. The entire staff are amazing and go out of their way to ensure my four legged family are well cared for.Dr Pettis is very accommodating and patiently explains treatment options when there are issues.The staff have gone above and beyond in supporting my elderly lab and my mischievous younger dogs.I simply couldn't ask for better care. They have my complete trust.

They phoned me back for upcoming schedules and make sure my snake is okay after I took it there and they keep replying to anything I need

Brought my mom's dog in to get all his shots done. They squeezed him in with 2 hours. I highly recommend them. I has used them for all my pets!

I don't recommend, I called on numerous occasions for a quote and each time they provided me with a different price. My mother in-law and I have kittens from the same litter, they told me I had to wait another month to get my kitten spayed however my mother in-law's kitten was scheduled for the next day. Overall nice people but all over the place when providing information. So I decided to give the clinic a second chance months later because they are a local business and mistakes happen - I called to book an appointment which was fine I got in for the same day.. However, I get a phone call back shortly after saying they can no longer accept me as a patient because I left a negative comment on google. In my opinion, the business could have done better at handling the situation and reaching out to their customers in a professional manner.