Best Buy

Absolutely dismal customer service on the online chat. First rep transfers me to customer service, customer service says I need to contact geek squad, geek squad tells me they can’t help without extended warranty. So why I am I there?I ask to provide feedback…they give me blatantly false information.I don’t know who BestBuy has hired to do their online support. But it is definitely a reason NOT to do business with them.

I went shopping for a 55 inches Samsung TV in this store but I couldn't get the specific one I wanted. However, they have varieties of other models of Televisions at reasonable prices. They have different electronics, household appliances, Toys, Gaming materials and computers accessories. Their customer service is excellent and their prices are quite reasonable. They have lots of parking and the location is easily accessible from the road.

I bought $475 worth of electronics. high end computer keyboard, high end mouse, new bluetooth wireless ear piece and a new car adapter. I asked for a bag and it was too small for the products i had. and they wanted $0.25 for this paper bag that wasnt going to work to put the products inside.The goal with the bag is convenience of not having to care everything to the car , the visual issue of people in parking lot seeing what you bought for security and why is there a charge at all for a bag after spending that much money. Way too petty of a policy and plus they didnt have what you would think is a normal bag to carry. You can do way better has a company.

I went in to buy a laptop and they had a great selection to choose from. I needed more information and Alex was super nice incredibly knowledgeable when it came to all the tech. I was trying to sort some stuff out with my tech as well and Milad and Nick were super patient and gave me above and beyond service.I would’ve most likely got the wrong product form myself if it wasn’t for everyone’s help! Amazing customer service at this location and a variety of products to choose from

Amazing Service. All the staff members were so helpful and it was nice to see them helping each other out. Great customer service like that is hard to see now a days. Keep doing amazing work :D :D

If you're a small store with no inventory, either be upfront about it or only put models on display that you actually stock in-house. Pretty simple, no?

Went here yesterday to get my slow laptop checked out, instead John at the geek squad did not fix my issue. He restarted my computer with the press of a button, told me there was no solution then continued to charge me $40 for something that i’ve already done to my laptop. He did not fix any problem and was extremely unhelpful and the only advice he had was to purchase a brand new laptop. He also contradicted a lot of what he was saying and stared at my breasts the whole time. Will not be coming back horrible service

Clean and organized. Staff ate always there ready to assist.

This is an update review! Almost a year gap.This branch has amazing employees, they helped me over and over again until they resolve my computers issues. They all worked very hard to reach the customer satisfaction and even beyond that.Last time I came the issue with my purchase that I get laptop with a different feature from what I was looking for. The manger stayed with me so do the employees after the closing time until they match what I want and even match the price as well.I am really happy with the customer services and I appreciate it with all of my heart.Previous review!I read many of the reviews and I found people are complaining about the extended warranty.I guess I am so lucky then, we have two laptops from best buy and I purchased the extended warranty because I have kids and what kids usually do? Break things!For the last two years I returned the laptops many times and I bet that I fixed them more their prices!Lately the issue with my laptop repeatedly happened and I returned it for the same problem like 4 times and last time I went I asked for replacement became this is one of the warranty rules.I chose a new one within the same price for my previous one and left happy! The geeksquad lady did amazing job and so do everyone else.I am satisfied with their customer service and I would recommend the warranty for people who knows that they do accident usually with their stuff.

Had a great experience with an associate called Nisar Ahmed in March when I was looking for a laptop. He helped me with my purchase from start to finish and was willing to answer all my questions. Kudos to him for the help!