Home Instead

My husband and I have been very pleased with the care he received from Bukola. She always arrived on time and her bubbly personality was a breath of fresh air. She carried out his physiotherapy exercises at each visit and took care of his every need.

The Caregiver (Louise) we've had the past 3 years through Home Instead has been amazing, truly excellent care, and very grateful for assistance she has provided to our mother. In addition to this, the customer service & care coordination has been top quality, both in their effort in locating such a supporting Caregiver, and in supporting the day-to-day service as it's needed. No better.

Excellent service throughout the years! Great management and truly dedicated caregivers. Our family experience began over a decade ago with services for Dad and with Mom now requiring more hands-on care and cognitive stimulation, Home Instead was our #1 choice. Thanks for a job well done and the positive interactions with Mom.

We have experienced excellent Customer Service from both the Care Coordinator and Service Coordinator at Home Instead. They take the time and effort to make their service a personal one for our family. Caregivers have found ways to connect with my mother and play an integral role in making this season of life a positive one!

My dad fell and broke his hip in December and when he came home he needed additional support beyond what my mum could reasonably provide. Physiotherapy, exercise, and some general physical help. What we got was so much more. We had a few misses with getting the right carer at the very beginning, but Home Instead was extremely quick to respond, and to narrow in on exactly what and who would be the right fit.Cat in particular, was incredibly supportive and helpful. And now we have Cassie. Who my dad adores. She not only helps him with his exercises, but she continues to encourage him to strive for more. He looks forward to her visits and feels good about his progress. She pushes him (without being pushy!), she tells him stories and she makes him laugh. And sometimes that’s the most important thing of all.I am so glad we found Home instead and the fantastic team.

My husband became very ill in December 2020. Home Instead Ottawa provides us with a PSW twice a week. Even in these very difficult times we have had their wonderful caring people to help & support us. Thank you so much Home Instead!

I have been very pleased with care given to my husband by Elizabeth, Cherline, Edith & Jacqueline. And Divya has been very responsive and courteous in additional requests.