Allstate Insurance: Ottawa South Agency (Phone Only)

I am incredibly disappointed with the quality and professionalism of this company. We paid for renewal of our insurance policy in full for the year, 7 days before the deadline. After the deadline, I received an additional bill for a new policy that we did not consent to. I contacted this company to understand why I was being asked to pay another bill when I discovered, this company had CANCELLED my home insurance without my knowledge and increased my insurance policy. They told me my reimbursement cheque was in the mail and in order to re-activate my insurance policy I have to immediately pay the new increased policy cost. Cancelling my home insurance without my consent and without even informing me after I had already paid my bill ahead of time is quite frankly incredibly unprofessional and illegal! I had a very frustrating two days wasted on the phone with this company to try to get my home insurance re-activated immediately.

Let’s see if you can help me, I’ve emailed my all state people in Ottawa 5 times and not once have they gotten back to me.My house insurance jumped quit a bit and I’d like to know why since I’ve never made a claim.Hopefully you get back to me asap if not rest assured I’ll be cancelling my house and car insurance.Worst customer service I’ve ever seen.

Rock Allen at Allstate was a pleasure to deal with. He communicated efficiently & helped me understand my policy changes. He also saved some money on home & auto insurance to boot!

Rock Allen answered my request for a quote and was a pleasure to deal with. Over calls and emails, he was always polite, responsive and friendly. He presented the options in a transparent manner and made it a pleasant experience to obtain my policy. Thanks Rock

The policies offered to me for home and property insurance were competitive in terms of coverage and premiums, but it was the service excellence that had the final say in our decision. Aaron Villa surprised me with his politeness, clarity, thoroughness and attention. Keep this high standard and Allstate will be our choice of every year!

Very surprised to see the negative reviews! I had a great experience with Rock Allen from here. He was so patient walking me through my policy. It’s actually the first time dealing with an agent where I came out understanding my policy in detail and didn’t feel rushed or pushed. Great customer service is hard to come by and my experience here was great! I really appreciated the time and detail Rock spent making me feel comfortable with everything. Really personable and professional!

Highly recommend Rock Allen with All State. He was very responsive, professional and all around easy to work with. Very refreshing from an insurance company!

I shopped around and these guys offered the best rates. My house insurance couldn't be beat anywhere else. Vehicle insurance seemed average/comparable. Boat was about $70 less a year. I dealt with Terry Lu from the Bank Street office. Great service. He's extremely patient and helpful and always calls me back right away if he's unavailable. Needless to say, I'm very happy with Allstate. But I can't speak to the claim process. I haven't had any insurance claims with them (knock on wood) to know how they are with that. Would recommend.

I submitted a quote online, and Mr. Rabih Salami promptly emailed me regarding the quote. I needed my vehicle insurance to start ASAP (the very next day), which was made even more difficult by the fact that I was transferring my vehicle from Québec to Ontario. Despite the fact that this time-crunch was due to my own procrastination, Mr. Salami basically dropped what he was doing to firstly answer my phone calls, and then to answer my multiple emails regarding questions about policy options, cost and the contract itself. He was responding to these emails as late as 7pm, after he had already left the office. My contract was ready by precisely 08:30 the next morning, due entirely to his willingness to work after-hours to get this done. When we encountered issues with obtaining a Driving Experience Record from my previous insurance company, Mr. Salami even called me back to try to help with the issue.Additionally, Allstate offered the absolute lowest rate for combined vehicle and tenant insurance. Other companies were offering me policies that were significantly more expensive, and didn't include comprehensive and collision coverage or tenant insurance. Would definitely recommend!

I was in their office shopping for home, car and motorcycle insurance after my provider for the past 7 years was trying to raise my premiums and was helped with one of the agents Marissa Currie.After a long frustrating day trying to get quotes from their competitors and dealing with so many agents brokers and companies it was a massive relief to deal with Marissa, very welcoming, patient, attentive and extremely helpful. She took the time to work out all the prices for me and insured I get the best coverage that suited my needs. It was effortless and very pleasant dealing with her. And for the best part she was able to secure all my policies at the absolute best rates, and trust me I shopped around everywhere. No other insurance company or broker even came close price wise and no other agent service wise.I highly recommend them and make sure to ask for Marissa, you won't be disappointed.