London Drugs

This is a nice big store with more products than some other, smaller London drugs. However, after the initial greeting NOT answering the phone I other departments seems ro be some kind of game. I asked for computers and after letting it ring over 40 times I had to call back. One of the items I asked about was not I that section so he passed me off to another department. I let the phone ring 15 times before I hung up. I only called because I was looking for very specific items. I really didn't appreciate the game of hot potato" with the phone. I understand Representatives from a department may be busy

Their store hours say they close at 9pm. They actually close at 7pm so they should update their google page with correct hours. Also it’s almost near impossible to get help at the electronics desk and the pharmacy is usually packed when it is open and forget phoning the pharmacy they will never answer. They do have good prices and selection of stuff though.

Always friendly customer service. The pharmacy is run off their feet but they are still courteous and as efficient as they possibly can be. Thank you!

This pharmacy is the best I've been to. They always get my prescription finished as quickly as they can. Keith is my favourite pharmacist. He is always so friendly, helpful, and gives wonderful suggestions. He also always takes the time to share information about medication and the ailments I have with me. I really feel like he goes above and beyond and that is truly wonderful in these times when it's so difficult to get a doctor's appointment and go to the pharmacy. Thank you for always making my visits easy and enjoyable.

I have shopped at London Drugs for many years and have never done a review. I have always found that you carry unique products and a great selection. I have always had excellent service in all departments including the pharmacy. This week I discovered that you carry Laura Secord gluten free/allergy aware chocolates and advent calendars. This was the first time my child was able to have a caramel and an advent calendar!! Wow! Also you carry Yum Earth candy canes, the first candy cane my kiddo has had!! Thank you for carrying a selection of allergy friendly/gluten free products!

I have bought many electronic devices at London Drugs over the years and have always been happy with their service but today they went above and beyond. After only 5 months a printer I purchased from them developed problems and I was having difficulties obtaining help from the manufacturer. Ron went to bat for me and spoke to his manager who then authorized a full-price credit toward another printer of my choice. This is why I choose to buy locally rather than the convenience of Amazon.

A store with everything you need! From groceries to medicine to electronics. Staff is also very friendly. They also have recycling boxes for of plastic, styrofoam, electronics, and much more. A great initiate to encourage recycling. The store was very organized and the self-checkout was easy to use.

I do feel very sorry for the pharmacists at this location--clearly understaffed and over worked--however from a customer stand point, prescriptions aren't being filled after ample time and the wait times to pick up prescriptions are over 30 minutes and the pharamist said that's the norm. The pharamist we spoke with looked visibly tired with red eyes and it is understandable why their communication came across very rude, short, and unwilling to help.Definitely would recommend others to go to a different pharmacy as this one is experiencing difficulties. Wishing them all the best though in this tough time.*Thank you to the very responsive manager, that is excellent--I would be happy to change my review once the situation has improved*

Honestly this pharmacy is going so far down hill it’s insane. I’ve had a few issues where I’ve gone and they don’t have my prescription ready. It’s taken days sometimes and they staff are always rude.I get it. Everywhere is short staffed but they are beyond help it seems. Now they have this stupid policy that if a dr fax’s a prescription in you have to go talk to a pharmacist before they will fill it.So now instead of using the time wisely the pharmacists are doing more work talking to all these people coming in thinking their prescription is filled. So I lugged my toddler there only to be told now I have to come back? Heck no. It would be way less work for the pharmacist to get the faxed prescription and just fill it. If it’s a new prescription talk to the person when they come in.Not to mention my dr messed up and didn’t put the full amount of pills to fill. It’s in my file how many I normally get. I thought pharmacists were being given more power. He couldn’t look it up and just fill it with how many I normally get? Ridiculous.We are switching pharmacies and I suggest you do the same. Can not believe the amount of disrespect they are giving their clients.

Till now in my experience, it has the worst customer service. I went to take a passport photo and waited for 30-40 minutes but no one came to attend me rather the person I asked for assistance told me that he is helping a customer and can’t help before completing the transaction with her. There was another elderly customer waiting with me who asked to take to the management. The lady came from management was very rude in talking too. Won’t ever recommend this store of London drugs to anyone. Later I went to the other branch of London drugs and solved my purpose in minutes for which I wasted 30 minutes earlier.