Super Save Group (Head Office)

Totally one sided contracts. They can raise the prices on you and give no justification at all. Don’t ever sign a contract!Their prices are almost double of their competitors.

We use this company for disposal and other services for over a decade until we discovered we were being overcharged well above what we had on our contract with them. No refunds were ever offered on the overcharges. Trying to cancel the service resulted in further charges.

Billing department needs to be replaced. First off, they increased our bill without notifying us when it strictly says prices are firm. Then when they correct it and say everything is fixed, it still is not. They also won't issue new invoices with new totals and just tell me to do the math myself. Then they continue to bill us incorrectly for over 5 months and its still currently ongoing. I've called many times and each time they say it is going to be corrected but it never is.I'm still waiting for my pay cheque cause apparently I work in the billing department as I'm constantly adjusting my own bills.

I liked Super Save a lot when we first started. Prices were reasonable, communication was good. But then...prices started increasing with 'admin fees', then 'container maintenance fees', then fuel surcharges. My $100 a month has grown to $350 a month. Tried to cancel. Oh, sorry, your agreement is a 3-year AUTO RENEW for 3 years (which I had just missed).Of course, the agreement is done very well with lawyers so they can add fee, fee, fee, fee and there is zero you can do about it.But a 3-year auto-renew?I don't have much in way of recourse except for reviews like these, and then I plan on telling the other 3 businesses in my unit to switch.Nothing worse than feeling that someone is literally stealing from you -- and that the entire business model is designed to rip off businesses.Additional Edit: to cancel, you must cancel EXACTLY within a one-month window (not exceeding 120 days and not less than 90 days) by registered mail. If you don't do that...another 3 years. Interesting fact - most people are locked into a 5 year term.To be clear, I wouldn't care so much if my fees didn't triple in a 3 year period.

Super Save gave our church the worst customer service I have ever experienced. They have many ways to rip you off. Expect your monthly bill to soar over time. They don't follow through on their promises, often don't reply to calls or emails, and overcharged us. They even damaged our property and then refused to reimburse us for a $1900 bridge repair bill that we incurred as a result of their driver's negligence. Their trucks rammed into our security chain on 2 occasions. After 13 months of trying to make a claim for the damage they finally respectfully denied" it and had the audacity to say the problem is due to the bridge having an "engineering/design issue" despite never even bothering to inspect the site. I have never left a negative review of any company online but I feel compelled to warn others about doing business with a company like this. We are still a Super Save customer for the time being because they make it all but impossible to terminate your contract. A contract with Super Save really gives you that 'sign your life away' feeling. I can't wait till their stranglehold of us is over.Update: Super Save got us some new bins promptly after seeing this review."

I have a horrible experience. I have sent cancellation letter within cancellation window, 90 to 120 days. After letter was sent through registered mail, customer representative needs to do follow up but never did. Other customer service rep said she could not even pull out the files because it was not assigned to her. I just want to know our service is cancelled.I have left voice messages/emails, even called customer service to escalate the issues, they told me “I can transfer to customer retention department” where I can leave messages that never gets back. Not even a single phone call or email received.This is the company that you don’t want to have business with.Stay away.

DO NOT SIGN A CONTRACT with this company. I wish I had read these reviews before signing my contract. They claim to have a clause that says they can raise the prices at any time without the customer's consent, which is a complete rip-off. Scammers like this should not be in business. Stay away!

Worst company for drivers to work with!! When i got hired, i was promised lots of hours plus overtime but after joining what i actually got was on call job opportunity with only 1 day a week worth of work. Don’t get excited about SUPER SAVE. All those promises while hiring are fake.The 2 main dispatchers at Super Save follow unfair and unethical practices. They tell you to go to supervisor for any concern and the supervisor himself have no idea whats going on. I felt being targeted all the time during my tenure of work. I applied on Super save thinking that its a big firm with proper working procedures but all in vain.All in Nutshell, all new hires are treated poorly by the dispatchers. The reason they give for less work is slow work so day off. But on the other hand they keep on hiring new drivers.PLEASE DON’T APPLY

Service is sometimes hit-and-miss with Supersave, but Aaron B (Vancouver office) was great. Showed up, set up, shredded, cleaned up. Friendly and professional. Made quick work of our 40 boxes. Couldn’t ask for more.