Enterprise Rent-A-Car

This review is a year late, but this Enterprise is the standard I continue to compare every rental car location to. Everyone at the location was attentive and excited to show us different locations to go around Rapid City.

We have used this Enterprise agency and have always had stellar service as well as products, until this past week.The staff was very professional again, well, sort of. When I commented on the state of the car, the young woman looked at me with a surprised face and said, I guess that I can wipe it down when we're finished "..............The car that I was assigned was filthy!The exterior as well as the interior. The floors were the only clean surface for the entire vehicle.There was only a 1/2 tank of gas in the car!The windows and exterior were so dirty that as soon as I left the lot I had to go to a car wash!The car wreaked of cigarette smoke.The steering wheel was sticky

This was one of the quickest/ smoothest rentals I have ever had. The people were friendly and professional. They even gave me a ride when I returned the car. I would rent here again

Abigail was extremely helpful and provided a quick and easy solution to an issue that I had been getting the run around on for 2 days throughout multiple states and enterprise locations. Thanks so much for your help!

Worse experience ever should be negative rating. Upon picking up rental car we notice damages and reported to clerk, sadly contract provided the electronically, so the staff never noted our notes on the damages. Once we returned rental, no concerns or problems brought up until they called days later to report damages to the car. First, the car was nowhere in Rapid City after the car was picked up, yet they claimed hail damage, and there were no hail reports in the area where the car was utilized. Received an email from damage recovery that included the damages we reported to them the day we picked up the car. Sent email back requesting justification on their claims. If no resolution, I will file a formal complaint through the SD Insurance Fraud unit. Also noted several stories online from customers experiencing similar issues with Enterprise Rental nationwide. It's good to know that this is happening more frequently than ever. Be aware consumers.

The gentlemen here were super helpful with my rental even though I didn't get it from this location.

Service was quick and professional. Thanks Kassie for making my rental experience very easy and smooth. Because of the great service you provided I will surely visit this establishment again when a rental is needed.

Blake was awesome. His outgoing personality made the experience of renting a car a breeze!

Great service! I went a little later than I expected to return my rental and needed a ride back. Abby helped get me squared away and then drove me home. I was visiting so we spoke the whole time and she was absolutely wonderful! Just wanted to make sure she was acknowledged for being courteous and friendly! Thanks again Abby!!