PJC Jean Coutu

Had everything I was looking for plus more. Floor and Counter Staff very friendly. Post Office extremely convenient. Pharmacy extremely slow, many mistakes, seems to change Staff every 2 to 3 years. I have been with PJC for over 40 years.

I am a long time customer in this pharmacy. Most of the pharmacy employees are good, but couple of unfortunate incidents happened to me on the drive through pickup and the other one when I spoke with the employee over the phone. In both incidents those employees seems like doesn't have any customer service skills. My advice is to the owner of this pharmacy is that to hire employees with good customer service skills and ask them to be polite with customers always in any circumstances.

I've been to this Jean Coutu location several times, the staff is friendly, polite, helpful and very professional.Unfortunately this evening an employee behind the pharmacy counter was the rudest, impolite, unprofessional person I've ever met.All I wanted was one meter of Hypafix tape, already on my file, he said didn't know what I was talking about. I asked him to please have a look at my file, I waited for 15 minutes, while he was doing something else, ignoring me, finally he looked at my file and said in a rude way we don't have it" and walked away.I couldn't believe this person

Love coming here.Stopped going to the one in the mall. Don't know if it's new management but I don't like it there anymore.I chose to come here instead even tho it's a bit out of my way.Great and friendly team!Edit:The pharmacy seems to have lost some of the qualities they had. Takes forever for prescriptions, seems like the employees are hanging out instead of working. It's a shame but it is what it is. Lack of managers maybe?

This pharmacy is so unorganized. They call me to ask me if I want them to prepare my prescriptions so I say yes. Drive over 24 hours later and then they advise me it was never prepared and will take another 20 minutes. Why even call someone in the first place! Thats just one of the many many situations I face with that pharmacy. Once they gave my daughter antibiotic and forgot to add the water to the bottle to mix with the medicine. Then they added the water but forgot to add the flavouring that you pay extra for and still chanrged me! If it wasnt beside my place id be using another one!

The pharmacy took our order for Neocate, but was unable to fill it.The man behind the counter simply told us he couldn’t supply the Neocate, and that the website wasn’t accepting orders.There was a young woman behind the counter who spoke only French (which I haven’t learned yet) and proceeded to give the man a whole lecture over the Neocate, while ignoring me completely.After watching this, the man simply said “sorry”. No help in locating the formula.Go to Plateau, they actually helped me find Neocate by calling around.

Have been coming to this Jean coutu for approx 7 or 8 years to get my prescriptions for me and my family and I have always been served with respect and politeness until today…. The pharmacist Tri Vong not sure of the spelling my apologies..Until today when getting to the prescription counter I couldn’t see Tri however the pharmacist assistant was kind enough to ask if I needed help I said yes what cough sirop do you recommend for a 5 1/2 year old so the assistant heads to Tri and asks him a question that’s when Tri yelled at me saying that there was people in front of me but I never asked him a question it was the assistant…. He then went to his computer and slammed his hands for whatever reason… I then told him I can wait and I can kindly wait however he still got mad… I understand everyone has bad days however being attacked like that for not doing anything is extremely unprofessional and honestly very disrespectful. I hope someone from this Jean coutu reads this in the hopes that they recognize how disrespectful their pharmacist are… having a bad day doesn’t mean you take your frustrations out on the next client… on another note when ever I get a new prescription they usually come and explain how to use it however this time Tri never came to do that very disappointed with the service provided today and honestly hope he gets reprimanded for it..

The pharmacy staff do a lot of mistakes with the prescriptions…they are not fast either..and some of them are rude…

Very good pharmacy. Good selection of diverse products available in store