Michael Hill Richmond Centre

Just made a purchase at this location. The staff were very helpful, patient and gave me the best discount they could and signed me up for the post purchase supervise plan. Thank you Stephen and Hazel.

Truthfully, I had a rather dissatisfying interaction with the salesgirl on Saturday. After I mentioned my budget was 1500 dollars (on 18th september at 1 pm), the shop lady was extremely rude at me and said that we don't have cheap products. I tried to tell her to bring a ring, but she kept saying we don't carry cheap stuff, the budget is tight. The word cheap confuses me since my budget is fair. She is a south Asian girl. In truth, I am not buying my ring from you and I have a flexible budget. Depending on what I have to buy for the rest of my bridal jewelry sets, I can go as high as even $5k.

We had a great experience at the store today, Molly and Arjun provided with great customer service. We had been looking for a gift for over 2 weeks had been to at least a dozen jewelry stores, but no seemed to be interested in helping us. The moment we walked in to the store Molly greeted us and showed us all the stuff we were interested in. We had just walked in excepting the same treatment but were completely blown away with the awesome experience, kudos to both Molly and Arjun you both were awesome will surely visit again

I was nervous because I needed a gift for my girlfriend and did not know what to buy. After speaking with Arjun, he is a true jewellery expert and gave me numerous suggestions. We settled on a pair of diamond studs. He gave me a good price, and I will definitely recommend and be back

The sales person Molly is amazing! She was very patient to help me and find me a nice ring with a good price. Definitely will be back for shopping here again.

I had a good shopping experience ordering an wedding band ring from this store. I had the store manager as well as the store associate Molly assist me during my shopping experience. However, I am not happy with the execution delivery. I told them that I will be going on a trip and I needed the ring before a specific date and they said “Confidently” that they can expedite and deliver it before I left for my trip. Trusting their word, I decided to go through with purchasing the item. They did not hit their promise of delivering their word and did not give me a follow up call that my item will be delayed. As a customer, don’t give false expectations and not deliver. To me, It just seems like they just care about their sales pitch, rather than the customers requests and needs. Im very disappointed.

Today my fiancé and I went shopping for a bridal set. At first we stopped into Peoples Jewelers, I didn't feel a good vibe in the store, and the rings i looked at and tried on just wasn't for me. So we decided to go over to Michael Hill, right away I felt good vibes and I had the most amazing sales associate take care of me right away. Kiran was AMAZING she asked me what i was looking for, what kind of cut i was looking for, if i liked white, Rose or Yellow gold, and what my budget was. I tried on a few rings until I found the perfect set, but unfortunately it was outside my budget. this is when Kiran went above and beyond, she asked us to wait a few minutes, she went to the back of the store and came out with her manager. They brought the price down to my budget and not only that they paid my taxes and paid half of my life time warranty. Both Kiran and her manager (i'm sorry i forgot his name) were the most AMAZING sales people i have ever met. Customer service 100% AMAZING. I recommend this store and there sales associates to Everyone i know.

Five stars! This experience was amazing because of the store manager， she made us feel absolutely Comfortable. She spoke with us in a very friendly approachable manner. She was very informative and didn't seem pushy at all. Absolute best customer service! Thank you !! The sencond time I went to another staff to purchase ear rings， she was hepful too and gave me a nice service.

I loved the service! Steven Ren helped me and my partner pick out two black diamond ring. He is very patience and spent alot of time with us. I felt very comfortable. Great experience in store and I really appreicated his help!