TD Canada Trust Branch and ATM

The best bank customer service I ever had in Vancouver. I’ve been to many different banks or even same TD but different branches. This one is the best I’ve encountered. I’ve been to this bank several times and have been served with many different bank tellers. Regardless of which teller, they are always very patient and willing to minimize your problems. Even the new stuff, they are very humbled and apologize for delaying anything. If they have questions, they go to their managers first instead of turning customers away first. I’ll give 5 stars to all employees who work in this branch.

Visited this branch for simple teller transaction and it’s pathetic. Tellers have no clue what they are doing and can’t even answer a simple credit card question. They have to go to their “manager” for everything (even small transactions) and their managers can’t answer any questions without pulling some advisor out from the offices. There’s never any advisors to book with because they’re at the front working as tellers or being managers. Apparently the actual managers there have never worked with loans, credit cards, or mortgages and don’t know how to do anything except smile and wave.Always understaffed and not trained. TD needs to do better. I’m scared for anyone who trusts this bank. Stay away

I have been going to this bank for just over 4 years - literally every time I have been, the staff are so friendly and helpful. Thanks for the great service!!!

Had a disappointing experience with the Manager Johdi today. She took 45 minutes of our time and was unable to complete a transaction, when we went back to BMO to explain why we couldn't complete the transaction they were very surprised and said we had everything we needed - it shouldn't have been an issue. The alternative that TD suggested would have incurred 100's of dollar in additional fees. Poor service and a lack of competence on your part TD, not good!

Branch manager and mortgage specialist miscalculated the property transfer tax for our purchase leaving us several thousand dollars short for our loan the day of our closing. The customer service was terrible and the lawyer to this point still hasn't received funding from the branch. Maybe this branch is fine for day to day service, but I cannot recommend strongly enough that you choose a different bank or branch for any meaningful transactions. This has been one of the most stressful experiences of my life. I will never bank with TD again

The worst TD branch in entire Lower Mainland. They never have anyone available to talk to you and when you manage to get an appointment booked they call you the day of that they're not available. Lol

Went in around 10 am on July 4th and the teller kept asking me to update my personal information even though I told him I was in a rush. He was being rude and hostile, which in turn made me hostile as well. Then he called his manager over and she was just as rude if not more rude.They kept telling me that is was common procedure to ask these questions, but I told them to trust everything on file was right and to give me my money. All of a sudden they didn’t need to ask any questions and I got out of there in two minutes.Why couldn’t they just do that from the beginning? They kept me there for an extra 20 minutes for a quick withdrawal.Absolute trash employees don’t know how to treat people.

Don't ever use this branch (or bank, actually) if you are a small business owner. None of the big banks care about small businesses and they do more harm than good. I needed to wait 7 business days for a bank certified cheque to clear with TD — 7 business days — which is like 9 full days. Certified cheques are basically cash, where my client paid extra to allow for it to clear immediately. Withholding those funds from us as a small business is plain prejudice. There's no legitimate reason for it except for the bank to earn interest off their clients' money before the clients can even touch it. This slows down my business by holding back when I can order supplies and products for my clients.This is just one of several complaints I can put forward, but I'll leave it that because I don't have the time and it won't make any bit of difference in how they do business. I just suggest any small business think hard before putting their money in such a terrible institution. Use a local credit union instead. They actually DO help small businesses. I am taking my $350,000+ business per year elsewhere.

Wow one of the worst experiences with td ever. I don't think they care much about black folk. I went in today to try to get a new access card due to loss prevention removing my current card. They told me I could go to a bank with ID to get a new card. But I'm in the middle process of attaining new ID. But I have my credit card. So I give them my phone number and for some reason they took my number off my account? But then they ask for ID and I tell them the situation and they ask for ID I give them any card I have that has my name on it with my credit card. He goes and ask his manager and it's a flat no. Clearly at any other location they try and help by either asking security questions and such. This is the worst experience I've had at td in the last decade. If your black avoid this branch they don't care about us.

Summary: Don’t go to this branch for your mortgage. I needed to make some changes to my pre-approved mortgage, it was time sensitive of course, but it ends up wasting a lot fo my time and I couldn't get my mortgage done on time with TD. I reached out to RBC as a back up plan and I got approved within one week.Details: The previous manager who helped me changed position (which happens a lot in this industry) and he referred me to another colleague. Since our property is closing early, we were in a difficult position that we needed to keep 2 mortgages at the same time before closing. I told the new manager, Trillian, the situation and provided many suggestions and options we can put forward to make the deal work. I needed to follow up a few times as I didn’t get a reply usually 2 days later, mind you this is a time sensitive request. I feel that TD doesn’t care about my business and their customers. I was almost reaching the deadline with my lawyer and still haven't got a clear solution from the manager.In my opinion, always go for the mobile mortgage specialist for your mortgage solution as they would usually go for the extra miles to get your business. The TD Financial Advisors are unfortunately very disappointing.