Orangetheory Fitness

I have only amazing things to say about this place. 10/10 on every level! Owner was very professional, front desk staff were well trained and very helpful, coaches highly educated and very knowledgeable which for me is very important. Loved the atmosphere. The orange light set the perfect vibe, incredible music that pumps you up, brand new and clean equipment, and lots of space to yourself. The exercise choices and variety we're probably the best part. I had the best workout every class and cannot say enough good. Would 100% recommend this to anyone! Thanks OTF Kitchener!

We signed up and just completed our 3rd class. The instructors are excellent, they ensure everyone is engaged, using the right techniques, pushing us to find our splat zone and most of all having fun! We left the class that Mercedes led and are ‘amped up’ for the weekend!Highly recommend Orange Theory if you are looking for a mix of high intensity workouts with a more personal coaching experience than the large gyms. Check it out!

The class we did was as a lot of a fun. The staff were really friendly and helpful with explaining the exercises. Very beginner friendly, you are walked through it all which from a shy a persons perspective is really nice. Felt very judgement free.The heart rate monitors and splat points make pushing yourself a lot of fun!

David is an excellent coach and handles all situations with his students" in mind. After an altercation from a student the other day due to noise and inattentiveness

Extremely unprofessional stuffs out there and their attitude is not at all acceptable. Please read the entire experience before joining them. I joined the studio as my new year resolution. They had time to tell you everything about money but didn’t inform what to do in your first day. I booked the class from Orangetheory app and showed up 5 min prior to my schedule. Then they informed me that I have to appear 30 mins prior to my first class. This information was never shared to us on registration day nor any email or while I booked my 1st class through the app. What a pathetic and awful experience it is on the 1st day of the year. We simply requested them to allow us to the day in the studio and they won’t. The reception guy does not have any clue what he is doing there and the manager of studio is not responding to his call or text. I don’t recommend anyone to join this place From my experience so far. Above all they don’t have any centralized call center number to reach out and express your problem. Really not sure how the end user can share any feedback to the top management.

Management is literally unprofessional. There was an inconsistency between before and after the registration in their attitude. I can’t say for whole brand But for this particular branch; I wouldn’t recommend. They acted easygoing and kind at the first place and after the registration extra fees and fines had started because of the lack of clarification.

Have done 5 classes there and every single one has been a joy! Reception is always friendly. Coaches are encouraging. Facilities are always clean! Signed up for a membership and can’t wait to continue going.

I am not a gym person but I love this place. Literally was craving my next class once I got back from holiday. The coaches are awesome, the feedback from the heart monitor is really interesting and helps me understand more about my workout.

Definitely a great workout every time. I love that every class is different, I haven’t done the same routine twice and I go 3 times a week. All the staff is amazing. Anytime you have a question they are right there to answer. Would recommend this gym to anyone of any age or fitness level. Can’t wait to bring my daughter when she turns 14.

Can’t say enough about how much I enjoy the classes at OTF. Having a coach guide you through workouts is what makes it less daunting to go to the gym. The staff at the Kitchener location are super friendly, helpful and supportive. Big shout out to Mercedes who was the coach in my first class back since the pandemic! I was a bit nervous but she alleviated my concerns and was super supportive and a great motivator during the class.