Scotiabank

One of the worst bank branch and they are not responding email,calls and in-person appointments.I am struggling for my credit card for and about 2 months but still not received.Moreover,Stuff is not friendly and untrained stuff.I already highlighted issues with manager but not taking any action with stuff so finally i am planning to transfer my home branch.Hopefully not see this branch aging.

Be careful with this one this bank discriminates … this is our second time going into bank, trying to get change … we were told we need to have a bank account which we do with Tangerine which is a Scotiabank company, but we were still refused any service … I don’t know if it’s the bank manager or the teller but good luck

Terrible branch. Tellers and management are ignorant, rude, and only care about themselves. Financial advisors at this branch are great, but probably hard for them to preform well when they are constantly being yelled at by management to reach insane goals. Take your time and banking needs to another branch. The extra 5 minute drive or 10 minute bus ride is worth it

Very professional staff. They got down to helping me right away and taking care of me. They know their material. I have gone here several times and it's always a pleasure.

Worst customer service ever. The ATM took my money without depositing into my account. I called the bank 3 times and they always said someone else would call back but they never did. I came to the branch and the manager always showed this negative attitude and annoyed face to me when helping. Dont work with this branch ever

Have lost at least a whole day of my life due to the insane inefficiencies of this branch and Scotiabank as a whole. Just.... don't even be curious. Go anywhere else. their app is insane compared to any other bank, their security system is designed by a paranoid damaged soul, they do not know how their own account structures work in the branch (at least this one) or online. It is just a whole big mess.

Worst customer service. Been a client for more than 12 years. Never request a service before, today the bank employee as well as the supervisor were more than ready to lose a good customer for $20!! I have a $20 bank note that was cut at the corner, and needed to replace it. No way!!. Look somewhere else. Both were so rude, I had the feeling of being unwelcome in that place. No smile, no empathy, no professionalism..I am starting getting my stuff ready to close my accounts ..

Worst customer service of any branch. I came in for a bank draft and provided ID along with card and Pin. They proceeded to ask me like 10 security questions, which I answered everything correctly. They then still refused to issue the draft because my signature isn't an exact match to that which I swiggled in at age 16, when I opened the account. Like 20 years ago. Signature changes! What's the point of authenticating with so many questions for? What a waste of my time.

On Thursday (April 6, 2023)…I came to the branch and was greeted by Rana Michaels (not sure if the last name is correct), we went into her office and she tried to help me access my account online, but she couldn’t access it, as the branch I went to, is not my home branch, and that I need to call them to access my account online. I wasted time and money coming to this branch, but I am happy she took the time to help me, even though I should have known better and called before coming to the branch, which would have saved me time and money coming here. At the end of the day, the only reason why I went there was so I can be able to access my account online to check my credit card owing balance, but I just decided to pay the whole balance off. So I am happy in the end. (FYI…I couldn’t access my account via online banking, and I used telephone banking to pay off my credit card)

Garbage place and useless people working there. 1 hr to open a new banking account and then gets it's all wrong and has to start over manually. Stay away at all costs