RBC Banque Royale

I had the worst Customer service in this branch! Branch advisors are rude and condescending. The promotion are lies, specially the IPAD promotion! I felt so betrayed I trusted this bank! I WILL NEVER AGAIN TRUST MY MONEY WITH RBC AGAIN!

Can't get a face to face meeting to save your life and when you do get one months down the line, they cancel on you.I'll take my banking back to Desjardins.RBC doesn't seem to care about the customer service they provide.

Terrible customer service. I called to cancel an appointment I had for a mortgage. Not ony she appreciate my call to cancel instead of not showing up but the ohone rep yelled at me that how horrible is it to cancel an appointment and before I defend myself she hung up on me. Unfortunately I did not got her name. I will not go or call RBC ever again.

The incompetence that can be found in the workers of this branch is incredible, when you wait for 40 minutes (being the next in line) for them to tell you that they do not know how to do a wire transfer.... If the intention is that we can do everything virtual, what do you expect to do?

Great service so far. I had two appointments and the service was exceptionally good. Marie Lysa Prévost helped me the two times even if I came in on Tuesday instead of Wednesday. My bad for not putting the agenda on the right day. Jean-Francois Pelletier was flexible enough to allow me the meet Marie Lysa.

They refuse to honor a standard change policy across the entire country, when I asked to speak to the branch manager the teller, I don't know when they are in

Went for a wire transfer. The person behind the counter clearly did not know what they were doing (could be new, which is ok). However, not only was the line moving slow, it also took 30 minutes to complete the wire transfer. The person couldn't even properly read the numbers at the bottom of a void cheque... The worst part? They never completed my wire transfer. For almost 72 hours I wondered why the money was still in my account. When I called, they blamed it on the other bank rejecting" the transfer. That was completely false. After talking with RBC customer service on the phone

Very slow and terrible customer service. Unfortunately I have to go to this branch on daily basis to deposit money for my work and the customer service each I day I visit is worse than the day before.First they are short staffed. The bank have only 3 counters out of 5 open no matter it is crowded or not.Some employees come here to chat and laugh and not care about the line ups or do something to help and the ones helping the customers are slow as they get. The branch manager and his assistant are not capable of handeling the traffic nor they are competent to be in their position.I personally worked in the finance industry so I know how the customer service shall be comparing to what we are getting from the service here

We met with Sharon B., on the 3rd December 2022 at 2:00pm So unprofessional and incompetent. He gave us advice about the question we had and we agreed with his suggestion then he said he's going to talk to his friend about it because hes was not sure if it is possible. How can you suggest something you're not sure about? He was supposed to call us back last week, he never did and we tried to call him with no success. I can NEVER accept any financial appointment with him. He needs to know his job and to be taught about professionalism. Not sure if RBC doesn't provide good training to their employees to that pointI wish I could give 0 star

Summary: Rude customer service, refusing to do a transfer, lying about a wait period" on the account. When I got my work done at a different branch