TD Canada Trust Branch and ATM

Let me preface the review by saying that I am not always easy to serve when I have a frustrating and/or unclear banking situation.With that, the staff at the branch are professional, courteous, and do put in good effort to help me. I'll sometimes have 3-4 people working to address my challenges. So from a customer service perspective alone, I give this branch 4 stars.I deducted a star because I have some grievances in the way TD manages my mortgage. You really need to do your homework to know what's going on and might have to re-live the same issues over and over again with different representatives (I feel for them sometimes because they do want to help). What's worse, is recieving generic feedback with no specifics. Which is understandable but again can be very frustrating at times because its like trusting someone you know doesn't know. But, I'm noticing that these are enterprise system limitations that the Branch cannot directly change/influence/access.Anyways, I've been banking with TD and this branch for over 8 years and do not plan on leaving anytime soon. I also recommend TD to family and friends as I am a fan of their mobile app and web portal capabilities.

Twice I have a appointment canceled after requesting with ample time in advance. This one was the final straw. I can't book off as I please in my line of work. So 4 weeks ago I scheduled a appointment that's now coming up. You guessed it, I received a call saying it was canceled and I need a rebooting. But now the next availability is months away...I guess I'll be trying different banks since now I have my time off and no appointment.

Sara A, snarky and an eye roller, just what you want in a bank customer service associate. They replaced the comfy chair with a guillotine. This bank does not return calls, customer service is non existent. They call it personal banking for a reason, you do everything yourself. My loan agent went on vacation so after waiting a month they got around to doing their job. It cost me an extra $400 in interest and I’d rather pay it than deal with a flat liner like Sara, forget personality this woman doesn’t have a pulse. It always amazes me when people who look like that are arrogant, “Don’t you have mirrors in your house?”

I went with my friend to set up a bank account to receive donations for a memorial fund for her children. We were already dealing with a traumatic experience, and the reception at TD was awful. They were not helpful, they did not discuss with us in a private space, but out in front of others, and they were rude, saying that we had to wait for assistance because their staff had to 'take a lunch break' before helping to open an account. I was shocked by the lack of humanity and empathy we received. Luckily we found another bank to help us out, who were compassionate and able to provide support right away without any issues.If I could give 0 stars I would.

Recently switched from another local bank for both personal and corporate accounts. So far so good!The level of service is astounding and reliable, the hours are great and everyone I've interacted with so far have gone above and beyond. They truly have a knack for making customers feel important and welcomed.I was with TD for many years up until about 7 years ago, and I made the mistake of switching banks, now I realize I should never have left.I must say that this branch has exceeded my expectations, and as long as they maintain this level of quality service, I have no reason to ever leave again. Highly recommended for both personal and business clients.

Last week . I saw a one a bank repisensative wear a pain of panta that were in apropriate. I have seen this repesensative in better atier.

I HAVE BEEN WITH THIS BANK SINCE THE AGE OF 10 YEARS OLD ! YES 10! And I’m now in my 50’s.I have continued the tradition and opened both my nieces and nephews accounts with TD and any chance I get I tell people there’s no better choice for a bank and banking needs then TD. I’ve never ever had any issues with them and if you leave a message for them to call you back, we’ll get ready cause the phone will ring within a 15min period so I absolutely disagree with the person above.They train their staff with the upmost respect and integrity and it shows in everything they do for us.I wouldn’t change banks for anything, never ever ! So thank you TD and let’s do this ! All the way to the end !!! We love You TD! ❤️❣️

I usually dread going into the bank branch but I had no choice. My experience was great. Jennifer took care of everything I needed and I was in and out of there within minutes. I did make an appointment and she was prepared for me.

If I could give zero stars I would. Never work with TD for mortgages or Bridge loans, they take forever and never actually go through the process or the rates they charge even with constant requests. I'm looking forward to my call to the Ombudsman and BTW TD, offering Cashback on a mortgage but only paying it out IF I open a bank account with you...pretty sure we call that tied selling...even if it's part of your conditions"."

Terrible customer service. Mona is the manager there and she verified absolutely everything with my account and had no reason to put my cheque from my employer for five years on hold. I have my mortgage and rrsp with td and in the future I might just switch to a different bank. Do not do business at that branch.