Fossil Outlet Store

Love the watches but the sales guy although very nice had been working 6 months there and yet couldn't answer one of my questions, kept having to go ask someone. Update (Jan 4, 2023): the watch I gave my wife for xmas lost a stone before she even got to wear it, cheap made expensive watch. They don't make things like they used to for sure.

It was great visitng Fossil. I got an awesome watch for my Dad. Great discounts on single and 1+1 purchases. I will surely visit again.Felt like staff was a bit rude and answers like they got an attitude problem but overall apart from that I had no bad experience.

I didn’t catch his name, but I was in this evening around 8:00pm & the gentleman who was working was beyond fantastic. He was very polite & helped answer any questions we had. He helped me pick the perfect gift for my boyfriend & I really wish I got his name because he deserves a huge thank you! I will definitely be back.

I needed a new battery for my Fossil watch, and it made sense to go to the source to get it done right. I was served pleasantly by Jacquie, and she completed the task in record time, at a VERY reasonable price. I was able to browse a bit while the job was being done. Lots of great deals to be had at this outlet store!

A large selection of Fossil watches and purses. A good place to buy gifts.

I came to this location to do a return on a Sunday, January 29th, mid day when it was snowing and Tanger was quiet. Myself and two friends walked in the store and three employees were at the front who all stood behind the cash. No hello, smile or acknowledgment of any sort. Keep in mind, there was no one else in the store.As we browsed and approached the front of the store, still nothing. I approached the cash with my return item in hand, two females with their backs slightly turned chatting amongst another and a male scrolling on his phone, body facing toward me stood to the left. I stood there for a solid 20 seconds and finally said “Sorry…” as if I was disturbing them.Needless to say, was terrible customer service beginning to end. Personally, as someone who owns a service business myself, I’d be really upset with my staff if they did this with my clients. I really like my watch I bought online and will probably stick to online or go to another location next time!

I would give this store 1/2 star if I could! Poor customer service!I returned an item 2 days ago and the cashier kept my original receipt - she said that is the policy when merchandise is returned. I told her that I need to keep my original receipt because I have other items on said receipt. So, she ripped off my receipt from the bundle in her hands, threw it on the counter, walked away, all without making eye contact. This woman needs an education in customer service. I will not shop here again.

Tanger outlets good branded products in cheaper rates

Great outlet store, even more amazing staff for the customer service they provide! Highly recommend